SaferWholeSale.com
Queja 299280 Detalles

Here's a timeline of the events that took place...

Dec.20th - Ordered product through Scott (Manager) double checked with him the product I ordered was available for purchase - He confirmed it was...took my credit card # and proceeded to charge the full amount before it was shipped...Order went into processing...

Dec 23rd - Emailed - [email protected] to check on the status of my order... Here's a timeline of the events that took place...

Dec.20th - Ordered product through Scott (Manager) double checked with him the product I ordered was available for purchase - He confirmed it was...took my credit card # and proceeded to charge the full amount before it was shipped...Order went into processing...

Dec 23rd - Emailed - [email protected] to check on the status of my order...

Dec 26th - Phone to check on order with Scott - he wasn't available left msg with receptionist..Received email back from Gerardo at [email protected] stating total ship time from date of order is between 10 – 15 business days. I will see a tracking # between the 9th and 11th business day...

Jan 02 - Phoned and talked to Micky no tracking # yet he's going to print off receipt and leave it on Tim's Murphy's (Product Manager) desk and he'll get back to me within 24hrs...

Jan.03 - Phoned to follow up since it's been more than 24hrs - talked to Micky - says I’m scheduled for a call back from Tim - end of conversation

Jan.06 - No call back from Tim - phoned to follow up again - talked to Micky - notes on account - item not available anymore has been discontinued - issue refund - will receive in 7-10 business days...

Summary: received full refund back on card...Never spoke to Tim once...It would have been nice to get a phone call back explaining the situation instead of getting the run around...