eDreams Online Travel Agency
Queja 302348 Detalles

In brief: They show cheap prices on their search forms. The "final billing" page of the shopping cart shows that (supposedly) you will be charged that cheap price.
BUT
When we got the bills (YES BILLS NOT BILL) at the credit card company it was more than twice what they claimed it would cost!!!! They added about 47% to the claimed price on one bill then they had the airline charge for the flight as well as if they did not get payment from us. Some urgent calls to the airline got us that double billing back but the thieves still ignore our requests for refund of the extreme surcharge. NOTE TO that nowhere on their site did they admit that they will be adding such to the bill.
Also we had to call them by overseas phone to get the confirmation & then again to receive the e-ticket. When I got the e-ticket I noticed it was for 47% more than shown on the website & the “final billing” page.
By that time (with all the waiting time & the impossibility to cancel online) it was too late to cancel. They did not answer the phone again, they ignored further emails about the excess surcharge for several days. When they finally replied to my emails they claimed they have service charges & will not refund them. There is no mention of service charges on their site PLUS the internationally accepted service charge is 7% not 47.