The Credit Counselling Foundation (TCCF) Ft. Lauderdale Fla 33309
Queja 304974 Detalles

Company withheld vital information regarding canceling contract when I called in and spoke to CS. We became a customer of TCCF in 2008 after consolidating debts in one payment with them. They have been charging us 39.95 a month service fee and a 519.95 dollars deposit. In 2012 we were able to negotiate with our credit collectors and bring our interests down on two of our debt (active duty). TCCF did not assist us in any way or gave us any customer service. In 2013 we paid off the creditors minus 1. I called customer service on the 3rd of February and asked them what the consequence would be if we would cancel the contract. She advised me to contact the creditor to make sure they would honor the interest rate and to email the cancellation request. After talking to the creditor we emailed TCCF and requested the contract to be canceled. On the 4th of February we had not received a email confirmation so I call TCCF again. The same customer service rep tells me her supervisor canceled the account and that she was just about to call me???? She also tells me the $519.95 they took out of our bank account will not be paid to our creditor but they will reimburse us the amount in 61 days!!!! I asked her why this information was not shared with me when I called the day before and her response was...she did not expect me to cancel!!!! I asked her why can they not pay my creditor with the money they took out of our account because now we will be late in the payment to the creditor but she told me they could not do that. She told I should have canceled next month before they took the money out of my account. I requested to speak to a supervisor who was not available to come to the phone and is suppose to call me back but I still have not heard back from them or have gotten any written response. I have contacted my bank and have requested them to get the money back as an unauthorized withdrawal. They charged me 27 dollars to do this. For 5 years this company has charged us 40 dollars service fee and they have done nothing for us. Now they are screwing up my credit with my creditor because they are not paying them and won't refund it until 61 days.