City Loan Service
Queja 306636 Detalles

I had applied for a loan through a company called Cashlenders. On January 22, 2014 i received a call from a man named Mike Ford, said he worked for City Loan Services and I was approved for a $20,000.00 loan. But my credit was bad, they needed a secure loan. I had three options, one was collateral which I don't have, the second was co-signer which I refuse to ask anyone and third was insurance coverage. So, of course, I chose the latter. Mike told me I had to make a payment of 998.00 and I said through the bank and he said no through Western Union. We don't have a office here, so he told me through moneygram at the post office. He said AFTER i make the payment, I was to call him with the reference number, which I did. He said my funds would be in my account within an hour. He told me to go have something to eat and then check my account. I checked my account and nothing. I called him and he said that we hit a little speed bump and I had to talk to his supervisor, Dan Holloway at extension 805. Which I did, Dan told me that because my credit was so bad, the insurance broker said I needed full coverage! Which was another $975.00. I told him I couldn't afford that and he said that for me to get my money back would take 4 to 8 eights, but if I came up with the additional payment, I would have $20,000.00 in my account within an hour. So, I borrowed money and paid the additional 975.00 payment. Nothing went into my account. I called the next day, still nothing. I called Mike (extension 808) and he said the lender backed out and my loan was increased to $30,000.00 but had to make a payment for increased insurance of $1998.00! I told him I didn't have that kind of money. He said that I may only have to pay 900.00 and he waive the rest. I made the payment and then same thing. I called Dan Holloway (extension 805)and he said that i had to pay the additional 998.00 to get the loan. Guaranteed he said my funds would be in my account. So, I paid the additional 998.00. He said call in half an hour, so I did, he said they were processing the funds and to call back. I called back and he said call in forty minutes and most definataly my funds will be processed. Imagine my surprise! When I called back he said he was transferring my to his supervisor. A guy named Walter came on and said he was a co-owner of the company. He said that I needed to pay another $1800.00! I asked for what and he said Quebec taxes and I told him I did not live in Quebec and he said Revenue Canada taxes. I asked him what does Revenue Canada have to do with a personal loan? I told him that I wasn't going to send anymore money and wanted a reimbursement. He said that I didn't have to send all the money, just another 998.00 and they will waive the rest. I said no. My husband finally got on the phone and told him we were calling the RCMP. When I got back on the phone, Walter said I could send the 998.00 and get my loan. I said no and my husband is on the phone with RCMP and he hung up! I talked with them and they said they would open up a file but it is slim to nothing to get my money back!!!!!! I was soooooooo upset! over $3800.00!!!!! Which I can't afford! I called Dan back and told him I wanted an reimbursement. He said that my loan was still there ready to be processed and I said no again. He said that I don't have to send anymore money and I told him what Walter told me. He said that it was young executive wanting to be promoted and and he was going to talk to them and to call back in 15 minutes. I called back and he asked if I sent the funds!!!! I said no, I am not sending anymore money. I wanted reimbursement and he said would take 2 - 3 weeks! I asked why so long and he said what you expect me to just take the money from pocket and send it to you? I said well that is what did for you guys! Well, I called back last week and talked with Dan and he said that they were processing my refund (as they call it) and would be in my account today (Wednesday Feb 12/14). Nothing. I called Dan and no answer so I left a message. Then I called and dialed "0" and a Shawn Walker (his name!)answered and I asked what was going with my "refund", he said if I wanted the loan I could send in the payment of $998.00! I said no and he said the payment changed to $690.00! I said no, I want my "refund". He said would take 6 to 8 weeks now! I asked for Dan because he said today and he said Dan was terminated!!!!!!!! I told him I just talked with him last week and he said he was terminated on Friday and I asked who he was and he said he was the owner of the company and I said Walter told him he was owner and he said no he was co-owner and that he no longer worked there!!!!!!! He worked for another company they owned! How convenient? I asked him how come it was going to take so long for my money an he said it has to go to Washington, D.C. then back to Canada!!!!!!!!!!!!! Here we are out on just about well it is $4000.00, because they are suppose reimburse me for the sending fees from moneygram and western union! and all these payday loans are calling me left and right because I borrowed money from them for the "insurance liability" payments. Plus we borrowed from friends and they are calling! I am now scared to answer my phone!!!!!!!!! If anyone has experience this, please let me know if you got reimbursed!