The Dump Oaks PA
Queja 308240 Detalles

Items were paid in full on January 26, 2014. Delivery was scheduled on February 4, 2014. The delivery drivers arrived late. The headboard, foot board, and rails did not match. I had to provide proof to the driver and customer service. Customer service instructed me that someone from the store would give me a call the next day to supply me with my items and reschedule delivery. The drivers proceed to take the headboard, foot board, and rails back to the truck. I never received a call. I called the store on 02/07/14. I went back and forth between customer service and the store until I was notified of a re-delivery date of 02/14/2014 (19 days after original purchase). Delivery was rescheduled again due to the snow to 2/19/14. On February 19, 2014 (24 days after original purchase), the delivery drivers did in fact arrive during their scheduled time frame. The headboard, foot board, and rails were not on the truck although the notation to ensure that all the pieces were to line up was on the order form. The delivery driver of course called his manager and this person had no idea what the problem was and stated that he would look into it and a manager would return my call later in the day. To date, no manager has reached out to me. In addition, that person requested that I have the delivery driver call customer service. The delivery driver and I completed a call to customer service rep who was very nasty and inconsiderate on the phone. She informed me that her computer records stated that the item was still "in transfer". She explained that she was sending information out and someone would return the call the following day to explain further. From the previous experience, I doubted that would happen and still hasn't. I called customer service myself later on in the day for additional information only to find that they were closed to the customer base on Wednesday's. I did not have the direct access number the delivery drivers use. I called customer service again 02/20/14. I was connected to someone and I immediately asked to speak with a manager. She obtained my information and placed me on hold while she found one. After 10 minutes of holding she stated a manager was still unavailable; however, she looked into my records and stated that the item is listed as in transfer but no one at customer service would be able to give me any information to the exact location of the item or a projected delivery date until the store is open on Friday. I stated that was unacceptable and she stated that she could not help me - I would have to wait. 25 days after purchase and paid in full - I still do not have items ordered nor can anyone give me any information about where the items are or an estimated delivery date.