Pep Boys
Queja 309634 Detalles

I sent in a rebate form and waited 2 1/2 months for the rebate check. Come to find out two months later, the staff entered my address into the system incorrectly and mailed out the check to an incorrect address. When the check was returned to pep boys rebate department they did nothing to correct the problem and it was up to me to identify it. In fact, the manager I spoke with could see the original submission and could plainly see that the address was never entered correctly and based on her admission; there are no controls in place to ensure the completeness of address information entered into the rebate system. The lack of internal controls over address information as it relates to insuring the address submitted on the rebate form and the address entered on the system (system used to mail a rebate out to customer) is very inadequate and is borderline fraud. This is especially evident when rebates are sent back because the address does not exist, and pep boys rebate management ignore a glaring issue as it relates to the entry error. No follow-up to determine whether any controls over address entry exist. Then again, if pep boys rebates do not get to the people that it is intended for, pep boys pocket s the money, thereby fleecing the very people that keep them in business. Shame on you. This is especially true when attempting to submit this complaint and being run around. If the complaints are so many that you need to hide, maybe time to change your business model.