Sprint
Queja 310474 Detalles

After buying 2 expensive phones from them, they told me I would be paying $125.00 a month for 2 lines on the unlimited MyWay plan. They also told me that the activation fee would be waived. After getting my 2nd bill, the activation fees were on there AND my bill is said to be $225.00 every month. Then when my phone cracked, I called their 1800# and they told me to go to a Sprint store and they will fix it for me. i went to the 4 different stores they gave me, all of which said they have never repaired phones and they don't know why they would tell me that. So, then they tell me that I have to pay $150.00 to get a new phone sent to me even though I have insurance on the phone. So not only did I go nearly 3 months without a phone, but every-time I spoke to someone about this they said something different every-time. On top of all of that, once I finally buckle down and pay the $150.00. they say "Oh, it doesn't look like you put that phone on a standby plan for $9.00 a month." Now don't you think if someone would have gave me that option I would have taken it being that I called to complain about the bill being so high on nimerous occasions? Then the lady says, "Oh, well we don't really promote that program because we are losing out on money. We can sign you up for it now and give you a $10 credit." Are you serious, I can't wait to switch to T- Mobile. No one seems to know what they are talking about and they have so many hidden costs going on. Not a happy customer at all.