Wowcher
Queja 311041 Detalles

WOWCHER WAS OFFERING A DESIGNER BATHROOM COSTING £4000 FOR £2500 FULLY DESIGNED AND INSTALLED
iPAID WOWCHER £2500 IN SEPTEMBER 2013,THE BUILDER (EPS HOMES) WAS VERY HARD TO CONTACT BUT EVENTUALLY SAID HE WOULD START THE WORK IN December 2013, THIS DATE WAS CANCELLED BY THE BUILDER.AT NO TIME HAS THE BUILDER SHOWN ME THE TYPE/STYLE OF BATHROOM HIS WAS GOING TO FIT. THE BUILDER EVENTUALLY GAVE ME A START DATE OF 25th JANUARY 2014.HE SPENT THE DAY STRIPPING OUT THE OLD BATHROOM, BEFORE SHOWING ME ONE FLOOR TILE AS A SAMPLE (WHICH WAS CHEAP AND NASTY).I WAS INFORMED BY THE BUILDER THAT THE EXTRA WORK I HAD ASKED HIM TO CARRYOUT (INSTALL A FALSE CEILLING 4 SQURE METRES & A BIT OF PLASTER BOARDING) WOULD COST ME AN EXTRA £1000.I SUGGESTED THAT HE LEAVES THE EXTRA WORK AND CARRYOUT THE WORK AS PER THE DEAL.HIS REPLY WAS I DO ALL THE JOB OR I WALK AWAY.I OFFERED TO PAY FOR ANY MATERIALS HE MAY BOUGHT FOR THE EXTRA WORK BUT HE WANTED THE EXTRA £1000.WHILST THE BUILDER WAS PRESENT I CONTACTED WOWCHER AND EXPLAINED THE SITUATION AND I WAS TOLD BY WOWCHER THAT IF WAS NOT HAPPY THAN I CAN STOP THE BUILDER FROM CARRYING OUT ANY FURTHER WORK AND I CAN APPLY FOR A FULL REFUND.
AFTER TELLING THIS TO THE BUILDER HE LEFT SAYING THAT HE WILL GET THE MONEY OF WOWCHER.
THIS WAS SUPPOSE TO BE A DREAM DESIGNER BATHROOM BUT INSTEAD IT HAS BE A NIGHTMARE FOR ME AND MY FAMILY.AT NO STAGE DID THE BUILDER OFFER TO SIT DOWN WITH ME TO DESIGN MY BATHROOM.HE HASN'T EVEN TAKEN ANY MEASUREMENTS SO HOW CAN HE SAY HE HAS ALREADY BOUGHT ALL THE MATERIALS.I HAVE SAID ALL THIS TO WOWCHER BUT THEIR REPLY IS THAT THEY HAVE UP HELD THEIR END OF THE AGREEMENT AND THEY HAVE PAYED THE BUILDER AND SHUOLD SPEAK TO HIM .SURELY WOWCHER SHOULD PAY THE BUILDER WHEN THE JOB HAS BEEN COMPLETED AND THAT I WAS SATISFIED WITH THWE WORK.IN FACT WOWCHER CONTACTED ME NOVEMBER 2013 (TWO MONTHS AFTER I HAD PAID THEM £2500)FOR THE FEEDBACK ON THE BATHROOM INSTALLATION.I REPLIED BACK SAYING 'FINISHED'
THE BUILDER HASN'T EVEN STARTED THE WORK, THEFORE WOWCHER WERE AWARE THAT THERE WAS A PROBLEM AND THEY SHOULD HAVE WITH HELD FROM PAYING THE BUILDER BEFORE THE INSTALLATION WAS COMPLETE.
THIS IS WHY MY COMPLAINT IS WITH WOWCHER, I PAID WOWCHER £2500 UP FRONT FOR THEIR OFFER.
ALL I HAVE FOR £2500 POUNDS IS AN EMPTY BATHROOM WITH MY FRONT GARDEN LOOKING LIKE THE LOCAL TIP.

PLEASE ADVISE

KIND REGARDS,

V.SINGADIA