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Phillips Respironics Nuance Pro Disintegrates

I have a Phillips Respironics Nuance Pro. I have had it for 4 months (since 4/24/14).

Last night the foam headband disintegrated. I left the gear on my night stand on Wednesday night (8/20/14), it was fine. When I picked it up on Thursday night the foam headband was all slimy. I have no idea what the problem is, but it cannot be cleaned. Fortunately, I had an old mask of another brand in my emergency supplies.

I talked to Lincare, my local supplier, and they can't or won't do anything because Medicare only allows replacement every 6 months. I talked to Phillips, and they say they can't do anything because the warranty is only 3 months. I filed a complaint; #305631687. They want me to go back to talk to Lincare.

I am totally dissatisfied with both Lincare and Phillips. It looks like the only way I can get some service is by raising hell on the Internet and reporting it to medicare as defective equipment. That's not how it should be if either Phillips or Lincare were reputable companies.