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My husband and I placed an order, I tried my husband's creams and I had a severe allergic reaction. Orders were placed on May 7, received on May 13 and although I contacted the customer service representative on May 21 to request the return instructions and the Return Merchandise Authorization, the customer service agent refused to provide it. I was offered a 50% off on both products, which I refused because it was not a question of being dissatisfied with the product or poor results but an allergic reaction. I informed this agent I was sending my products back as a refused unopened package. I was forced to keep my husband’s products because they were already opened, but my products were still unopened, in the sealed-unopened shipping box. I have provided this company with the copy of USP tracking information clearly showing the product was sent back and received at the company, but this company still refuses to reimburse me my money.