Snapdeal
Queja 330419 Detalles

I am writing this email to express my sadness and frustration towards the services offered by your company...not only the delivery turned out to be unpleasant but the customer services of your company has certainly changed my perception about your C-sat fundas...

Order Id- 2862811491
Complaint Id- 9531220
Item Ordered- a nova rotimaker
Item received- an eagle product
Amount paid- Rs. 1500/-

Reasons for my exasperation n agitation are:

1. Incorrect product delivery
2. No empathy
3. Cust service reps are only busy in reiterating the policies and processes instead of prioritizing the concern.
4. If asked to transfer calls to sup then its a long hold ALWAYS !!

The agent i spoke last was so arrogant and rude...i mean..
Is he nuts or if the training and quality team of Snapdeal consists of bunch of fools who cud not evn impart the right skills to him???????

Being a working person I REALLY DONOT HAVE TIME TO CALL YOUR TEAM AGAIN AND AGAIN AND REQUEST THEM TO EXPEDITE THE PROCESS OF DELIVERY FOR THE RIGHT PRODUCT !!

This insane guy didnt evn hesitate in saying "we have not done it deliberately".....HOW CAN YOUR TEAM BE THIS UNPROFESSIONAL AND CASUAL TOWARDS THE BLUNDERS???

I had ordered it for some reason but your company has spoiled the interest and everything...

I donot know when i will be getin my product BUT YOU HAVE LOST A CUSTOMER FOR THE LIFETIME AND ALSO I WILL BE RESTRICTING EVERY1 IN MY CIRCLE FROM SHOPPIN FROM YOU GUYS IN FUTURE !!!

Being into this industry one needs to be quick and courteous in keeping their customers happy...and your work is customer dependent only...Customers have so many options TO SHOP....SO VALUE THEM !!

Hope my this letter to you will help me in getting my product cz you being my last hope now.....