Equinox Day&Night Serum And RVTL Anti Aging Cream
Queja 332058 Detalles

I ordered my samples in 23/09/2014. 5 days latter i receive creams..I used 3 days and had to stop i had rush on my skin..7/10/2014 i send email on address what was on order sheet.here is e-mail from them.i have 2 exactly the same emails about 2 products Day&Night serum and RVTL anti aging cream.The same person sent it.
Here is the one of the emails:


Dear Customer



Thank you for your e-mail.



To cancel your subscription of the RVTL cream with Phoenix Labs or to arrange a refund please contact their Customer Services direct on 02031298947, 02031298963, or alternatively by e-mail at [email protected].



Please note JEM marketing & Fulfilment Services Ltd is a despatch company on behalf of Phoenix Labs Ltd and are unable to assist with order cancellations, refunds or other related queries.



Should you wish to return goods please return to Surrey Beauty Limited at the address below.



Kind regards



Karen Woodley

Customer Services Supervisor



JEM-Logo-New-sRGB

JEM Marketing & Fulfilment Services Ltd

JEM House, Littlemead Industrial Estate, Cranleigh, Surrey. GU6 8ND

TEL: 01483 204444

FAX: 01483 268889

www.j-e-m.com

facebook-logo-webtreatsetcgooglepluslinkedin-logo-webtreatsetcnew-twitter-birdKaren Woodley

Customer Services Supervisor

Here Is other email about confirm my order was canceled but just 6 days letter after sending them 3 emails.

Dear customer

This is to inform you that it has been pleasure serving you, and we earnestly appreciate your recent purchase of Equinox DaynNight Serum.



As per your request, your account has been deactivated and all your bank details have been effaced. Thereby, you will neither be charged nor any further products will be shipped to you.




Kindly keep the following information for your record.


CUSTOMER #: 3250507

PRODUCT NAME: Equinox DaynNight Serum

DATE AND TIME OF ORDER: 2014-09-23 21:51:36

DATE AND TIME OF CANCELLATION: October 13, 2014 04:57 am

CANCELLATION NUMBER: 1970883



For any assistance please do not be reluctant to contact us: Monday to Friday, 9:00 a.m to 6:00 p.m.


Sincerely yours,


Customer Support Team
(0)20 3300 2788

Second email about RVTL ANTI AGING CREAM:

Dear Customer,

Thank you for contacting us.

This is to inform you that, your account has been cancelled out and all your bank details have been deactivated. There will be no future shipments or additional charges applied on the account.

Should you require any further assistance, please do not hesitate to email us or call our helpline and speak to our Customer Support Executive for complete guidance.

Regards,

Customer Support

UK 0-20-335-6 6290
US 1-877-880-7726

sheridanlabs.com

nothing happening no REFUND.
Than i receive other email here is:

This is to report you that your refund request has been submitted to the relevant department for approval.



The refund will process as soon as the product is received at our warehouse. More to the point, it

usually takes 1 week for the amount to become evident on your bank statement. In case the amount does

not appear in a week or two please contact our Customer Support Team for assistance.


Kindly keep the following details for record.



CUSTOMER ID : 3250475

PRODUCT NAME : RVTL Anti-aging

DATE AND TIME OF CANCELLATION : October 16, 2014 03:37 am

DATE AND TIME OF REFUND : October 16, 2014 03:37 am

REQUESTED AMOUNT : 69.00

RMA (RETURN MERCHANDIZE AUTHORIZATION) : 378772




If you have any query, please do not be reluctant to contact us: Monday to Friday, 7:00 a.m to 6:00 p.m.


Sincerely yours,


Customer Support Team
(0)20 3014 0761


This is to report you that your refund request has been submitted to the relevant department for approval.



The refund will process as soon as the product is received at our warehouse. More to the point, it

usually takes 1 week for the amount to become evident on your bank statement. In case the amount does

not appear in a week or two please contact our Customer Support Team for assistance.


Kindly keep the following details for record.



CUSTOMER ID : 3250507

PRODUCT NAME : Equinox DaynNight

DATE AND TIME OF CANCELLATION : October 16, 2014 03:37 am

DATE AND TIME OF REFUND : October 16, 2014 03:37 am

REQUESTED AMOUNT : 75.00

RMA (RETURN MERCHANDIZE AUTHORIZATION) : 378774




If you have any query, please do not be reluctant to contact us: Monday to Friday, 7:00 a.m to 6:00 p.m.


Sincerely yours,


Customer Support Team
(0)20 3300 2788


Reply, Reply all or Forward | More
me It's not product sent..order was not proceed ..i cancel my order 7 /10/2014.How I can send back something what I did not receive. Regards From:"Customer Support" <customerser

This is to report you that your refund request has been submitted to the relevant department for approval.



The refund will process as soon as the product is received at our warehouse. More to the point, it

usually takes 1 week for the amount to become evident on your bank statement. In case the amount does

not appear in a week or two please contact our Customer Support Team for assistance.


Kindly keep the following details for record.



CUSTOMER ID : 3250507

PRODUCT NAME : Equinox DaynNight

DATE AND TIME OF CANCELLATION : October 16, 2014 03:37 am

DATE AND TIME OF REFUND : October 16, 2014 03:37 am

REQUESTED AMOUNT : 75.00

RMA (RETURN MERCHANDIZE AUTHORIZATION) : 378774




If you have any query, please do not be reluctant to contact us: Monday to Friday, 7:00 a.m to 6:00 p.m.


Sincerely yours,


Customer Support Team
(0)20 3300 2788


Reply, Reply all or Forward | More
me It's not product sent..order was not proceed ..i cancel my order 7 /10/2014.How I can send back something what I did not receive. Regards From:"Customer Support" <customerservice@equinox
16 Oct
me ID 3250475...Order was cancelled 7/10. I did not receive any products after this date. How I can return something what I did not receive? I want full refund £ 95 Regards From:"Customer
So i still not get my refund.
In next email they send me this


This is to report you that your refund request has been submitted to the relevant department for approval.



The refund will process as soon as the product is received at our warehouse. More to the point, it

usually takes 1 week for the amount to become evident on your bank statement. In case the amount does

not appear in a week or two please contact our Customer Support Team for assistance.


Kindly keep the following details for record.



CUSTOMER ID : 3250507

PRODUCT NAME : Equinox DaynNight

DATE AND TIME OF CANCELLATION : October 16, 2014 03:37 am

DATE AND TIME OF REFUND : October 16, 2014 03:37 am

REQUESTED AMOUNT : 75.00

RMA (RETURN MERCHANDIZE AUTHORIZATION) : 378774




If you have any query, please do not be reluctant to contact us: Monday to Friday, 7:00 a.m to 6:00 p.m.


Sincerely yours,


Customer Support Team
(0)20 3300 2788


Reply, Reply all or Forward | More
me It's not product sent..order was not proceed ..i cancel my order 7 /10/2014.Hiw I can send back something what I did not receive. Regards
This is to report you that your refund request has been submitted to the relevant department for approval.



The refund will process as soon as the product is received at our warehouse. More to the point, it

usually takes 1 week for the amount to become evident on your bank statement. In case the amount does

not appear in a week or two please contact our Customer Support Team for assistance.


Kindly keep the following details for record.



CUSTOMER ID : 3250507

PRODUCT NAME : Equinox DaynNight

DATE AND TIME OF CANCELLATION : October 16, 2014 03:37 am

DATE AND TIME OF REFUND : October 16, 2014 03:37 am

REQUESTED AMOUNT : 75.00

RMA (RETURN MERCHANDIZE AUTHORIZATION) : 378774




If you have any query, please do not be reluctant to contact us: Monday to Friday, 7:00 a.m to 6:00 p.m.


Sincerely yours,


Customer Support Team
(0)20 3300 2788


Dear Customer,

Thank you for contacting us.

This is to inform that, as per Royal Mail status your product(s) has been successfully delivered, if you have not received the product then kindly contact your local post office for further assistance. Following are the tracking numbers for your convenience:

Tracking Number: LB045972244GB.
Tracking Number: LB045972235GB.

Furthermore, you would need to reply back to this email with the return tracking number so that we may go ahead and process your refund.

Should you require any further assistance, please do not hesitate to email us or call our helpline and speak to our Customer Support Executive for complete guidance.

Regards,

Customer Support
UK 0-20-335-6 6290
US 1-877-880-7726


sheridanlabs.com

The sent me this email after everything was canceled.where states products were sent..I called into Post Office make sure is products there with them nr..was not surprise they could not find them and could not track..will be month and i still did not get refund.and no products to send them back.
Please can you help me.They sent me the same emails over and over again.to call them so expensive..I have to pay money back to credit card and i do not have money... was to late when i found on face book about this scam company..
I have more emails in my inbox if need them
Thank you

Kind Regards
Elizabeth