[email protected]
Queja 335490 Detalles

I have ordered the shoes online for $139.00 those shoes was damaged and impossible to wear them so I had to return them, they wanted to refund me just $60, I have disagreed and asked for full refund, They agreed to pay back $125. So I accepted, But it passed more than two months when they confirmed that the money has been transferred and they told that it will take from 10-30 working days to receive money, it passed more than that and now they don't respond to me the contact number that has been given is not working. This is one of the emails has been sent from them:

We are glad to inform you that your merchandise has been shipped out by our merchant to you through (dhl) . The tracking No. is 1574633992. please check the status through the link of
dhl http://www.dhl.com/en.html
You can see the picture of shipping document.
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The order details are as follows:
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Seller Order No.:cl118_00000105
Seller Website: statman.co.uk

Payment No.:HP1409061411243770
Payment Date&Time: 2014-09-06 14:11
Amount:139.69 USD

The estimated date is

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Please note that "BJ LGXIX LTD" will be displayed on your credit card statement.
Thank you for your attention and wish you have a good day. For more information and further assistance, please feel free to contact us by [email protected].
Tel: +86-0755-83533481
Fax: +86-0755-83533481
E-mail: [email protected]
Website:
Notes:Please don't reply this e-mail directly as it was sent automatically!


More conversation!!!

ear customer,

Thanks for your patience.
Please kindly check the enclosed pic which can show we did refund you. As we explained, it was international trade, the bank need some days to process the refund for you. We beg for your understand. Please kindly wait for more days. We are sure you will get the refund in the end.

Thanks again for your time and patience.

Yours Sincerely

2014-10-28 23:15 GMT+08:00 Jenny Raman <[email protected]>:
Dear customer,

Thanks for your time with us
we have applied the refund for you,that is USD125.7
As for the international trade, the bank need time to process the refund for you. you will be likely to get the refund in some working days. please wait patiently.

any question about the refund, please contact us freely,we will check it for you

Best Regards

2014-10-28 23:13 GMT+08:00 Luka london <[email protected]>:
Yes, It's correct. Please let me know, how long it takes. It has been the most stressful time I ever had.

Thanks

Eimis

On Tue, Oct 28, 2014 at 3:09 PM, Jenny Raman <[email protected]> wrote:
Dear customer,
Thanks for your understand.
We will refund you USD 139.69*90%=USD125.7.
Please confirm,if it is correct,we will arrange your refund .
Best regards

2014-10-28 23:04 GMT+08:00 Luka london <[email protected]>:
Ok. I agree with 90%, please arrange the transfer immediately. But thats mean i will never trust companies like yours anymore.

Thanks

Eimis

On Tuesday, October 28, 2014, Jenny Raman <[email protected]> wrote:
Dear customer,
Thanks for your email.
As you known ,our transaction are processed by the third payment platform, we have been charged 30% for per order. so if the order is cancel we have to bear large lose. And how about 90% refund?You only need to bear 10% processing fee ,we bear the rest.Really hope you can give us some understand,our guys also need to support our families.Please consider again.Besides,as for the international trade, the bank need time to process the refund for you. Maybe you need to wait for few days.If you can accept,we will arrange your refund immediately.
Best regards

2014-10-28 22:52 GMT+08:00 Luka london <[email protected]>:
How long it takes to receive my money back?


Thanks for understanding,

Eimis

On Tue, Oct 28, 2014 at 2:48 PM<[email protected]> wrote:
So you anyway not gonna sell to anyone, because even me couldn't wear them. This is not my fault that you have send to horrible shoes all material was wrinkled,do you want me to send again some proof pictures. How dear you after all that still try to take some money, I had to send it back and for that I have to feel guilty that you have send not wearable shoes? How many customer you have got like me, possible all of them, you don't respect the buyers. I want full refund. I asked you for full refund and you agree, before I have send it to you, you have said that you will make a refund but didn't mentioned about yours shipping.



eimis

On Tue, Oct 28, 2014 at 2:37 PM, Jenny Raman <[email protected]> wrote:
Dear customer,
Thanks for your time with us.
"Free shipping"means we delivery to you for free,but now,you return to us,you need to pay by yourself.Besides,the shoes are custom made for you.Now we can't sell to others again,we really lose too much.Beg for your understand.
Best regards

2014-10-28 22:32 GMT+08:00 Luka london <[email protected]>:


On Tuesday, October 28, 2014, Luka london <[email protected]> wrote:
I want my full refund as in your return policy says that you not refund my postage nit yours. And you promissed for full refund. Don't cheat. I want my full refund as I have paid. And on website was saying free delivery. If I order shoes from your company. Please dont make me more upset.

Thanks for understanding,

Eimis

On Tuesday, October 28, 2014, Jenny Raman <[email protected]> wrote:
Dear customer,

Thanks for your time and patience.
we just got the return parcel. We are terribly sorry for all the trouble we have taken to you. however, we also spent too much money on your order, such as 30% handling fee and the shipping fee. Now you return them, but we couldn’t get the money back. So I am afraid we can't full refund you. you should take part of that cost . We will refund you 85% of your order, that is USD 139.69*85%=USD118.7 . Beg for your understand.

If you accept it, please email us then we will apply the refund for you

Look forward to hearing from you .

Best Regards

2014-10-28 22:05 GMT+08:00 <[email protected]>:


On Tue, Oct 28, 2014 at 2:04 PM, Jenny Raman <[email protected]> wrote:
Dear customer,
Thanks for email.
Please send us tracking records,we will check.
Best regards

2014-10-28 21:56 GMT+08:00<[email protected]>:

Do you want a copy of chinapost traking records?

Thanks a lot,

Eimis

On Tuesday, October 28, 2014, Jenny Raman <[email protected]> wrote:
Dear customer,
Thanks for your email.
Please don't worry,we said we need to discuss with our boss,since we don't know if we have received the shoes back.If we did received,we will refund you immediately.Our company is a big one,we don't need to lie to you.
Best regards

2014-10-28 21:44 GMT+08:00 <[email protected]>:
I don't understand I've been waiting for ages, as you told that you will inform me as soon you will receive the shoes back, you have told that then you will transfer money back. Now you are saying that you need to discuss with boss. About what? What kind of solution?


Eimis

On Tue, Oct 28, 2014 at 1:32 PM, Jenny Raman <[email protected]> wrote:
Dear customer,
Thanks for your time with us.
Since our boss is not here now,we need to discuss with him.Please kindly wait for 12-24 hours,we promise we will give you a best solution.
Hope you can give us some understand.
Best regards

2014-10-28 21:25 GMT+08:00 <[email protected]>:
Hello,

I know that you have received the parcel on 16/10/2014. You have told that you will let me know, but you didn't. Please let me know when you will refund my money back?

Thanks for understanding,

Eimis

I had refund the shoes, payed for sending to china. This wasn't cheap either. Is it anyone could give an advise what should we do?