arc trading
Queja 335599 Detalles

I'm french and live in Italy (so i do not speak english very well).
The 28th of august 2013, they phone to me to propose some investment on BIDU...so i control the company in internet and all the things seems to be ok (official website, account, address in tokyo, mail address of the company, good informations of the market, they speak well and seems to be serious,...) and no bad comments in internet about the company. Lots of different persons speak with me, Victor Franklin my account manager, someone of the financial services, someone to talk about the contract so the company seems to be ok.
So, 2 days after, i give my ok to buy some BIDU shares (4762,35 dollars) and pay it to SMART POINT OVERSEAS LTD (it seems to me strengh but i do it the same).
One month later, they phone me to sell the BIDU shares and i give my ok (722,05 dollars profit). All the informations are ok on the account. They phone me an other time and tell me to buy VISN with my account credit and i give my ok. The day after they phone me to increse my position in VISN but i do not accept because i don't want to send money if i'm not secure that my money can turn back to me,but, they buy me the shares in the same way. Some days before they sell all my shares of VISN for a total profit of 58518 dollari. I ask them to receive some of the profit and they say to me that the payment cannot be done until the "pending" position is not payed by me. I say to them that I have to pay them 30250 dollars of shares and that my portafolio is already up to 83605 dollars so they have to do the difference and consider 53355 dollars are mine. They refuse, they call me lots of time and pass me lots of different persons like Michael Collins, Victor Franklin, David Palmer,... MY ACCOUNT IS BLOCKED so we cannot do nothing else. I ask them to send me back my initial investment of 4762 dollars and take for them the rest of my portafolio but they don't do nothing and refuse also that. My money is lost and i want to block this guys to get back my money and to block they fake company who probably stall lots of people in the world everydays.