LiveCareer, Ltd.
Queja 346872 Detalles

I cancelled my subscription, at the end of November, but they continued to auto-debit my bank account for $34.95 for 4 subsequent months!

The reason for cancelling, was due to the fact that the service was useless to me, since you could not save files out to a Word or Excel docx, without it totally changing the appearance of the template.
Most job search websites require a word or docx doc. I wrote them to inquire if there was a secret to doing this, or something that I just didn't see, and explained that if there was not a way to do this, to cancel my subscription.

I never ever got a single response from them! Nothing! I figured that if they were that unconcerned with losing a subscription, that they couldn't be bothered to answer an inquiry, then I needed to cut my losses. However, the joke was on me, because they continued to charge me!! When I called to complain about it, the gentleman that I spoke to, said he would put in a request for a refund, that would have to be reviewed and, hopefully, approved. Unfortunately, my correspondence with them, was via their own comment section on their website, so I do not have a paper trail, (i.e.. nothing in my sent e-mail folder.) He did admit to seeing my original inquiry about how to save the file out to a Word or docx, and commented that there was not a subsequent response to my inquiry.

Very unethical practices, and extremely poor customer service!