grassmarkers.com
Queja 352399 Detalles

I ordered a stone for my parents in May. It's now September and I have nothing to show for it. Their incompetence is truly mind-boggling. First, they quote one rate, but then because the cemetery needs the stone to be a bit thicker, the price goes way up. I have a hard time believing that the cemetery in which my parent lie is that different from others in the country. That equals bait and switch in my book. Ok, fine, let's move on. Then I give verbal approval for them to charge my card and order the stone as they can't get that size from their quarry as they promised. After a couple of weeks I call to see what's going on, they are waiting for my approval. The approval I just gave them a few weeks earlier. I give approval again. They assured me that as soon as the stone arrives they will put it in processing. I call several weeks later, they claim the stone just arrived and they will put it into production right away. I have that in writing via email. Two weeks later I call again. I'm told it takes 45-60 days to put the stone into production. Finally I called again last week. They claim that they sent an email to me on 8/19 with the final photo. I never received an email. They sent another photo that day, which I approved verbally. I was told that the stone would be shipped out by last Friday. Today, I received the mysterious email that supposedly went out last month. I called to make sure the stone was sent out and was told by Jennifer that they were waiting for my approval. I am understandably upset, but even though no foul language was used, Jennifer decided to hang up on me. I called back and she wouldn't pick up the phone. It seems like that's the way these folks operate. They string you along so that you get so frustrated with them you want to tear your hair out. Their lack of any integrity is astounding! It's been nearly 4 months and I don't understand why I have to continue to hound them to do what they were paid to do.