rejuvaessence
Queja 360370 Detalles
- Fecha cuando ocurrió 04/03/2017
- Daños Reportados: $136.00
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I ordered the samples and they were paid
on my mastercard but today after receiving my statement they took of 136.00 GBP $99.00 us
I did not okay this and no paper work except my
statement
Ruth Dezeeuw
- RUTH SBID #ad1a3410b1
- Publicado 04/14/2017
Comentarios
- Kathy SBID #0263f403ab
- Publicado 07/25/2017
-
April 2017
I have just finished quite the arduous 45 minute call with their customer service line. I don't know if you had as much trouble understanding their representative as I had, but I recorded the call. Initially I was told there was nothing that could be done. I persisted, and they offered a 15% refund if I returned the product, I said that I would take that, but that I would be in touch with my lawyer as I had gone online and seen the number of complaints about their business practises. She spoke to her supervisor who authorized a 30% refund, and later a 50% refund. I agreed to both in turn, but each time insisted that I would continue to pursue this through my lawyer as I felt their practises were unfair in that I did not recall agreeing to the terms they insisted were part of the sign up for the trial offer. I kept my temper and told them that I insisted on returning the product as I did not want it in my house any longer, and that I would still be pursuing this with my lawyer - after much hemming and hawing, and after she spoke to the Finance Department, they agreed to a 100% refund.
Now all I have to do is see if this actually comes through. They said they would send an email confirming my cancellation along with an "RMA" number that I had to include on the package. Hopefully this helps you, and I will keep you posted...
June 2017: I thought I would update and hopefully encourage you. I have just received a cheque for the full amount they took me for. I got the promise of a refund (see email below) in early May, and have badgered and pestered them ever since. Last Friday, I sent an email to them with a "cc" to my lawyer. On Tuesday morning I received a call from their customer service rep saying "the cheque is in the mail". I could not believe it when I found the refund in my mailbox. The cheque did not bounce, and all I can recommend is to be tenacious - good luck to you all. -
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