gringer and sons
Queja 363717 Detalles

BUYER BEWARE!! Gringer & Sons knowingly SELLS and INSTALLS DEFECTIVE Merchandise!! Terrible (NO) Customer Service!! I recently bought a Fisher Paykel dishwasher; the installers knowingly installed the unit with a bottom drawer that was stuck open at the first use, couldn't close. When I called Gringer, the manager Allen Schuster, said the installer's HAD TOLD HIM, THE DAY THEY INSTALLED IT, something was wrong with the bottom drawer. Neither Wesley Thompson the salesperson nor Allen Schuster the manager contacted me to remedy the situation. When I called, Allen Schuster said ITS NOT OUR PROBLEM, ALL SALES ARE FINAL, even though it was not stated on the receipt. It was now my responsibility to have it covered through warranty. Neither of them was proactive addressing the situation and took offense that I was not willing to accept a defective product. I wrote the President of the company, Michael Weinman and the Vice-President Lewis Shenker, describing my dissatisfaction with receiving a defective unit. Neither of them responded, Allen Schuster sent an email saying they were going to replace the unit; but since I had complained, they were insulted and were not going to do anything. HUH!! NO ONE from Gringer made any attempt to make such an offer, THEY NEVER DID PROVIDE ANY CUSTOMER SERVICE!! This was INJURY added to INSULT!! seeing as, Wesley Thompson handled the initial sale, in spite of being told I am only being available on certain days; therefore scheduling two weeks out from the purchase; he called at the last minute wanting to change to a day that I was not available. When I insisted they honor the original commitment date, he had to call the customer he had put in my time slot for permission to change, then, said Gringer would keep their commitment to me because the other customer was so accommodating. HUH??? DO NOT BUY ANYTHING, EVER FROM GRINGER & SONS