CompUSA
Queja 36393 Detalles

On 11/27/2010, I purchased a Vizio LED television (XVT472SV) for $744.96 at 130 E. Altamonte Dr. Altamonte Springs, FL 32701. Unfortunately, on 11/09/2011 the television stopped working properly and does not show a picture. I have since been attempting to make good on the 2 year extended warranty I purchased from CompUSA for $142.49. The warranty is through Bankers Warranty Group of Florida. A technician was dispatched to examine the television on 11/16/2011. The technician advised he would need to order parts that he THINKS MAY fix the television. We were advised by Ron supervisor with Bankers Warranty Group (ID-LXY) on 11/16/2011 that the earliest we could have the tech come out to see if the parts ordered will correct the problem is 3-4 weeks likely 12/15/11. If the part does not correct the issue the company will then determine another course of action. CompUSA or Bankers Warranty Group will not offer any options to expedite this process or any loaner television while this process is being completed. The warranty company and the store location will not offer us any course of action that they feel confident will not have us be without a television we spent hard earned money to purchase for less than one month maybe two. This is unacceptable! My wife and I have been a loyal customer of CompUSA spending upwards of 10,000.00 in their store over the past year between our small business and personal needs and because of our method of tax filing I have every receipt as proof of our loyalty. Now we are in need of CompUSA and they are completely not living up to the standard they so often peddle when we make purchases. The warranty we purchased promised fast and reliable service neither of which we have received so far.