Biotech Research
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Ordered the New 2012 EdenPURE Gen4 portable infrared heater w/new edenFLOW technology, designed and engineered in the US off an infomercial recommended and endosed by Bob Vila as the #1 portable heater. Biotech Research, the custumers service Rep.and distributor of the product sent me the wrong unit on three different occassions. I was sent the EdenPURE gen4 2011 model which is not the advertsed unit. After each unit was returned I spoke with a costumer service reps. on numerous occasions and was told that I would receive the correct unit (the 2012 Gen4model) but yet all three time time the 2011 model was sent . I'm tired of the deception and the false advertising. Why can't I get the unit advertised on the infomercial and not last year's overstock, just give me what I order. wrote a letter to Biotech Research's president & CEO expressing my dissatifaction with their company failure to provide the right product as advertised. I also state in the letter that I'm going above beyond the complaint letter to the company and will contact the FCC, FTC, BBB, and local TV stations that deal with consumer complaints.