SOOPOS.com-info from my bank WWW.BRANDWHOLESALESTOR SHANGHAIS
Queja 54209 Detalles

  • Fecha cuando ocurrió 12/19/2013
  • Daños Reportados: $486.78
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

Placed order from site - used Credit Card, selected EMS delivery, received email from someone named Sunny from [email protected] below is the email sent:
From: mail soopos [mailto:[email protected]] On Behalf Of Soopos
Sent: Monday, December 19, 2011 4:39 PM
To: Carl W. Cannon Sr.
Subject: Hello! Carl W. Cannon Sr., The Payment Problem from WWW.SOOPOS.COM
Thanks for your ordering and payment!
Our company Risk System checked your payment is High-Risk,
So, You will need to mail the credit card scan file (the credit card picture) to us And finish the process for your order.

Best Regards,
Sunny.
My husband's response:
Hello, My payment is not a high risk payment. I opened the account and my wife and I selected the items we wanted for Christmas. I tried to pay with my Master Card only to discover that you do not accept that form of payment. My wife then used her Visa Card to make the purchase.



I have never been asked by any company to send a picture of any of our credit cards and I am not comfortable with that. We see where the payment has already been taken out of our account so please do not delay our shipment any longer, you have all ready caused us to receive our Christmas gifts too late. If you will not send then credit us our money back to the account. Thank you.

We then recieved an email again from Sunny (12/22/11):
Hello! Carl,
Sorry for the delay!
Your order was refund, you can get the money back within 7 days.

Thank you.
Sunny.

My husband and I have tried to contact this site to no avail. When we did not receive our account credited back the above amount. We feel we have been scammed and have lost $472.60 + 14.18 and nothing to show from it.

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Comentarios

  • Sunny
  • Sunny SBID #749928b0c0
  • Publicado 06/07/2014
  • I do not agree with the statement!

    Hello! Carl, About your order, we has been submitted the refund request, and our company tracked the status was refund success!

    This is our company and the IPS company(Pay by credit card companies) mailed history:
    send to: e-support <[email protected]>
    01/09/2012 AM 11:04
    -------
    Hello!
    This is Sunny, our company ID is 015***
    The IPS No#: NT2011122031286***
    Customer mail address:(Personal Information Removed)
    can you please contact and reply the refund request?

    Thank you.
    Sunny.
    -------

    IPS_CS ? [email protected] reply:

    Dear the Sunny

    Of The e-mail has been sent to the the customer.
    From the: Soopos Service [mailto: [email protected] ]
    Sent: at 11:04 on January 9th, 2012
    Attn: e-support
    Subject: The refund.
    __________ Information from ESET NOD32 Antivirus, version of virus signature database 6747 (20111227) __________
    The message was the checked by ESET NOD32 Antivirus.
    http://www.eset.com
    --------

    We initially determined that this payment is a high risk because the distance between the billing address and the user's actual location is larger than expected. Our company is in consideration for the safety of users before the request to verify the information.

    However, when we contact you again, the system reply that your e-mail account does not exist.

    Mail Delivery Subsystem ?

    9:08 (19 minutes ago)
    Delivery to the following recipient failed permanently:
    (Personal Information Removed)
    Technical details of permanent failure:
    Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 5.1.1 <(Personal Information Removed)> Account not available (state 13).

    So, how can we contact with you?

    Best Regards,
    Sunny.
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Resumen del Perfil de la Empresa

  • SOOPOS.com-info from my bank WWW.BRANDWHOLESALESTOR SHANGHAIS logo

EstadÌsticas de la Empresa

  • Queja Contra SOOPOS.com-info from my bank WWW.BRANDWHOLESALESTOR SHANGHAIS
  • Quejas Presentadas: 1
  • Daños Reportados: $486.78
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