Sirius XM
Queja 56055 Detalles

I have been having issues with Sirius radio. I have been getting the run around for almost 2 months now. I had canceled my subscription 2 years ago, but I was charged $ 191.72, and another $ 184.24 after the cancellation. I spoke with many different people at Sirius and was advised I would be getting a refund for the full amount of $ 375.96. I have made numerous calls, spoke to supervisors and even given confirmation numbers, but still nothing. I have been on hold numerous times for more than an hour at a time. After being told on 3 separate occasions that my refund had been submitted but then rejected, I have become very angry and upset. Today, again I was on hold for 2 hours, and was told that I was only getting a refund of $ 25.54, What the heck is the problem here. They got their money from my account without authorization, and when I try to get my money back I get the run around. What is a consumer supposed to do when are getting taken advantage of ? I have jumped through enough hoops already, can I sue them or file a theft report on them ? I surely don't want to do that because I loved the service when I had it, but what choice are they leaving me ?