Direct TV
Queja 58113 Detalles

I was a subscriber with Directv until May 24, 2011 when my home at (Personal Info Removed) was destroyed by tornado in National disaster 1989, FEMA application 381943666. As my home no longer existed, I cancelled my service on May 24,2011. I moved to another home at (Personal Info Removed) near the first of September, 2011, telephone contacted Directv and subscribed for new service and was quoted a monthly charge of $88.99, and after applying a monthly rebate of $31, my monthly bill would be $57.99 plus tax. My first bill was $189.21. After numberous, confusing, calls to Directv my monthly bill was lowered to about $114 a month. In each call they slightly adjusted my bill, saying they double charged for some service, or over charged for some of the service. I complained that I was never told of these additional charges, but on two occassions their supervisors said that I was e-mailed a copy of all charges immediately after my initial contact with them. I never received any e-mails. Each time their Supervisor said they would e-mail a copy of the original e-mail immediately. It's been weeks now and I have not received a copy of the alledged e-mail alledgedly e-mailed to me back in September, 2011. I have made token payments on my bill, but refuse to be taken advanage by Directv misrepresentation.