QUEJA ARCHIVADA BAJO:: SUBASTAS DE CENTAVO / ZIINGA.COM
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Ziinga.com
Queja 70227 Detalles

  • Fecha cuando ocurrió 02/05/2014
  • Daños Reportados: $45.00
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

Received email to say I had won 2GB i pod shuffle and just needed to pay £2.00GBP for delivery and would receive 7 free days platinum membership which I took to mean that I could cancel within 7 days and not join up to anything Didn't know what the site was. After submitting card details for £2.00 and then visiting the site, realising it was all bidding I immediately emailed them to say I didn't want to be part of a bidding site and to not charge anything to my card after the 7 free days. They emailed back and informed me I had subscribed to platinum membership with a binding 3 month contract at £59.99 per month and to cancel there would be a charge of £28.00. I emailed back and informed them that I was on sick from work and cannot afford this and that if money goes from my account I will report them and apply to visa for refund as it is something I have not received, nor wanted and they were informed of this within a couple of hours. They emailed me a link so I could cancel but then I will be charged the £28.00 so I have not clicked on it and am trying to now transfer money from my account to prevent them taking anything, but I also have to make sure I have money in for regular payments to be taken.

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Comentarios

  • Amandamarie
  • Amandamarie SBID #f664893cd2
  • Publicado 02/06/2014
  • I am in exactly the same predicament as you are with this company but they took 2 months in two transactions 5 mins apart $119 x 2), they are arguing their break of contract fee ($54) although i did not authorise the payments in the first place and contacted them the day after winning a phone to cancel when i was told of the platnium charges. The phone number although shows as a NZ number does not ever get answered and the answerphone is not professional (just automated), I don't think it is in NZ although a NZ number comes up on the mastercard staement. I also have not accepted what they are offering as I want all my money back. I have had to cancel my mastercard and get a new one for peace of muind that they are not helping themselves to more without my knowledge. A quote springs to mind....'if its too good to be true, it probably isn't'. Amanda
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  • chartsounds
  • chartsounds SBID #8d067d2f47
  • Publicado 02/08/2014
  • Ace: Welcome to Ziinga Live Chat Service! For me to better assist you, may I have your Ziinga username?
    keith wint: chartsounds
    Ace: how can i help you?
    keith wint: I am not going to use those bids, so if you have taken my money from my account for them, your best bet is to take them back and refund my money to my account. One way or another I am going to get my money back and be compensated. If you think that it’s worth the hassle you can test me and find out who I really am
    Ace: It is to be expected that by using Ziinga, the user accepts the following Terms and Conditions, as well as the manner in which Ziinga operates as described on our website.
    Ace: Our record shows that you clicked on the radio button agreeing with our terms and conditions when you claim your won auction which prompted our system of your registration as a Platinum member.We have not in any way amended our terms and conditions therefore these information was clearly stated when you claimed your won auction
    Ace: Unfortunately, in this case, we can't give any refund.
    Ace: our terms and conditions states that " Refunds are approved only if no bids or credits have been used." Our records shows that you were able to use 41 out of 475 bids thus voiding your claim for a refund
    keith wint: you are running a scam and I am not going to settle for it I will get my money back I am not a slave for you to exploit
    Ace: Please hold for a moment while I check that for you.
    keith wint: The first time that I tried to use you auction I baught a mobile phone, it was never delivered to me. I tried to bid on other items and soon realised that it was a scam so I decided that I would not use your auction again untill the phone arrived. This was in November 2011. I paid for some thing and it was never delivered. I know enough to know that you people need to go to prison because you are stealing peoples money.
    Ace: as far as your phone is concerned have sent us the required documents?
    keith wint: What are you talking at
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  • chartsounds
  • chartsounds SBID #8d067d2f47
  • Publicado 02/08/2014
  • keith wint: What are you talking about you have been paid and you are taking 49.99 each month out of my bank which I did not agree to what more do you want. are you making this thing up as you go
    Ace: Please refer to the Terms and Conditions.
    keith wint: I have seen your terms and conditions it is a scam
    Ace: i do apologize if you feel that way
    keith wint: that has no use to me when I pay I expect to get what I pay for if you are not able to do that then you have made your own terms and condition void
    Ace: this is stated on our terms and conditions
    Ace: Promotional Auction and Special Offers
    Ace: Due to Ziinga's one gift per household policy, users need to confirm their identity by sending the following documents as proof:
    Ace: Scanned copy of Credit Card (front and back)
    Ace: Scanned copy of valid ID (passport or driver's license)
    Ace: Scanned copy of signed credit card form. Download and fill up the form from this link: http://www.ziinga.com/uk/pages/creditcard_form
    Ace: All required documents have to be submitted to [email protected].
    Ace: As soon as the documents are approved, the package should arrive at the given shipping address within 2 to 4 weeks.
    keith wint: I have never had to go through such intrusive integration to purchase good over the Internet. And seeing that your company is well known over the internet for being scammers why would I want to give you access to steal my identity there must be a lot of fools out there who have fallen for that but I will not. How can I just freely hand over all my identity to you for what reason would I do that rubbish
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  • chartsounds
  • chartsounds SBID #8d067d2f47
  • Publicado 02/08/2014
  • Ace: as what we always advise our customers.... Please take time to read and understand our terms and conditions before participating in any of our auctions
    keith wint: You did not give me this advice but I would rather take you to court to get my money because I feel that you should be closed down. what you are doing is criminal and some one needs to stop you.
    Ace: i apologize but we are binded by our terms and conditions
    keith wint: You are but I am not I am binded by data protection act.
    Ace: Is there anything else I can help you with?
    keith wint: You have not helped me but you can go if you like because I have what I need to close you down
    Ace: If you don't have any other questions, I may need to close this chatbox. Please feel free to open the chat again or email us at [email protected] for further assistance.
    Chat session has been terminated by the site operator.

    I am of the impression that this scam is run by bankers
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