Safecig.com
Queja 78266 Detalles
- Fecha cuando ocurrió 02/09/2014
- Daños Reportados: $1,750.00
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I ordered several refill packs from this company all in original size one of the refill packs came in micro size. I have made numerous requests to have them taken care of but I have yet to receive even one responce back to my inquiries. I was told if I send an e-mail request I would receive a responce in 24 to 48 hours. They still haven't responded after more than 7 request.
- david SBID #8cdee94f23
- Publicado 02/23/2014
Comentarios
- Joshua SBID #899e69cae7
- Publicado 10/19/2014
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HI David,
I am the CMO of Safecig, and Customer Service is one of my responsibilities. Forst and foremost, I apologize that you had any issues with Safecig or our products. Our goal is make sure these problems are solved as quickly as possible while delivering the best possible customer satisfaction.
We do not have a support email address, so I am confused at where you have been sending those support emails. We have an online help desk at support.thesafecig.com or by calling our customer service department at 877-777-1053 M-F 9AM - 5PM PST.
It is never our intention to not service our customers needs. I can assure you that the packing error is a simple mistake, one that we are happy to make up for in any way that we can. I am a bit confused about the damages price listed here. Our Original Refills are $17.50 a pack. Did you in fact order 100 of them or did you mis-key the number into the Scambook website?
Regardless of that last issue, our goal is to ensure you are happy. Please feel free to respond to me here or directly at [email protected] and I am happy to help you further.
Best,
Joshua Krane
CMO
Safecig, LLC -
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