Identity Guard
Queja 81364 Detalles

I have just been scammed by a company called Identity Guard based in Chantilly VA. I supposedly sign up for a free 2 week trial (for a service I have no use for what so ever) and when it was over they raided my bank account for 17.99. I did however sign up for the 2 week free trial for the 3 credit report companies so I could see how my aspect of looking at a new Apt. was looking for me. Well in reading more about this Identity Guard Co. it was in the fine print they are affiliated with Equifax (one of the companies that I did signed up for).
Yesterday, (2-28-2012) I looked at my bank account online and saw that it was over drawn by their charge and an overdraft fee. Well then I called my bank and talked to a young lady there and she put us in a conference call with the company in question. The woman we spoke to told me that the money would be put back into my account by today…. Great! I thought, but then this morning I peeked and there was still the over draft of my account less the overdraft fee. So again I called Identity Guard and talked to a woman for a few minutes and she was telling me that it would take 1 to 2 months to receive my money back, so I asked to talk to a supervisor instead of getting into a argument with her. I was made to wait for over a half an hour (in little increments of 1 -2 minutes so the woman says) but I do have a recording of most of my wait with them and it was much longer than that. Well finally the supervisor did get on the phone after I had mention to the secretary that waiting was no problem because in my free time I was looking up the Better Business Bureau. The supervisor told me that they had returned my money to my bank as of 4:56 pm the 28th and it is up to my bank as to how fast I get it in my account. It was made clear to her that my bank is very on the ball and as soon as it was back it would be in my account…. “So this means I should be able to check it and find it there anytime now??” Again she stated that it was up to my bank. We both appreciated the cooperation and said goodbye.
Why is all this of any concern?? Well I was thinking about it and realized I did NOT sign up for these people but how did they get all my information?? The answer seems pretty simple and very clear that someone that I did sign up with sells them ALL of my info (including credit card number) and then people in this busy world may “forget” they signed up and just go with the busy flow instead of fighting something they MIGHT have done…. But due to my health issues my schedule is pretty ssloooow and my money is tighter than the Bee Gees pants. I honestly believe that these people are taking advantage of people living at a fast pace and remembering they signed up for “something” ….it could be them and they just forgot to cancel. It would be nice for an investigation into this matter because we are talking a lot of money and crossing lines of all sorts.
Thank you for your time and attention to this matter
Brenda M. Allen