PC Tools
Queja 84094 Detalles
- Fecha cuando ocurrió 03/07/2014
- Daños Reportados: $59.99
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
When my PC tools spyware stopped working late last year I tried to cancel my annual subscription. However I was unable to login to my account, or contact the company - several hours were wasted in this endevour! When my credit card was debited in December I complained to my bank, who wanted more details - on returning to the site I was still unable to log into my account to cancel the subscription, but did find my way to a phone number. Upon calling PC tools they refused to provide a refund because more than 60 days had passed since the direct debit. It should be noted that I never recieved the email advise regarding approaching debit (as promised in the contract) and that I have not had PC tools on my computer since around September last year - none of this moved the person dealing with my complaint and request for a refund. They have indicated that the automatic payments will be cancelled, but I have yet to recieve the confirmation email promised....
- Karen SBID #c17cd0f963
- Publicado 03/07/2014
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SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.