West Asset Management
Queja 84745 Detalles

I have three accounts with WAM. In February, I sent two checks to pay off two of these accounts. The checks had account numbers written on them, directing them to be paid to the two specific accounts. They took these checks and applied a few dollars to the accounts indicated, and the rest onto the third account.

This is illegal, per section 810 of the FDCPA. I have submitted a complaint with the FTC, I have sent them a formal request to re-apply the payments as they were directed, and have disputed the accounts with Equifax and Experian.

Another thing they are doing is, rather than updating accounts when the balance changes, they are removing them and re-listing them as new collections accounts. I'm not sure if this is in violation of the FDCPA (I'll have to research it) or the FCRA, but it's shady nonetheless.