CanvasDiscount.com / BestCanvas.com
Queja 85303 Detalles
- Fecha cuando ocurrió 02/07/2014
- Daños Reportados: $137.66
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Ordered two large prints for my new home. Received a payment successful e-mail from [email protected] immediately. On February 7 I received an e-mail from them with an order number and item descriptions. On February 10th I received a FedEx Notification with a tracking number. Figured all was good. Not so quick...I waited until the 23rd of February because I still had not received package and then e-mailed them. Got a short note back explaining they had a stretcher bar shortage, promising to send out immediately upon their receipt. Waited until March 1 and still had not received. Then they did not answer their phone so sent another e-mail threatening BBB and BofA notification. Took until March 3 and suddenly there was an e-mail back with a tracking number. Finally received on February 6th and low and behold we find out we have to stretch the canvases ourselves. This is NOT noted with any clarity on the website! I don't believe these folks are even really in the US as their e-mails all come from what looks like Germany. Very odd company and I WILL NOT be placing another order with them....buyer BEWARE!
- ArtNLor SBID #c21e16f64e
- Publicado 03/09/2014
Comentarios
- Rachel-Bestcanvas SBID #f9167b52a2
- Publicado 08/16/2014
- Dear Customer, Thank you for your feedback. We are very sorry that your order wasn't delivered in a timely manner. I would very much like to understand the situation better and work together with you to find a solution. Rest assured our support team is working diligently to handle all requests. In the past there has been periods of high volume where we may not have responded quickly, but today we have a strong team in place and lower call and email volumes. We’re happy to announce that our canvas prints now come stretched on the frame. Ready to hang on your wall and at no extra cost to you. Your feedback on this topic has been heard loud and clear and we've been working around the clock to bring you this better customer experience - and still under our Best Price Guarantee. Please feel free to send me an email directly at [email protected] and I can see if there is a solution we work out for you. We are proud to say that we are now shipping out all orders within 24 hours. Thank you for your cooperation!
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