DealFun.com
Queja 9059 Detalles
- Fecha cuando ocurrió 08/04/2013
- Daños Reportados: $119.00
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The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I registered on the site, and purchased a bid package. I left the site and attempted to get back onto it. However, site asked me to register again instead of offering me a log in page. I sent an e-mail inquiry regarding this. I received a ticket #9716!!!! I have request a full refund to my credit card and will be posting alerts so others don't fall for this.
Comentarios
- Kim SBID #N/A
- Publicado 08/04/2013
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After I posted here I heard back from Deal fun
"This email confirms your refund request has been successfully processed. Please allow up to 5 business days for the refund to appear in your account. If you do not see the refund appear by the 6th business day, or if you have any questions regarding this transaction, please do not hesitate to contact our customer support."
Transaction #: XXXXXXXX
Amount: $119.00
If my card is credit back I will post again to let others know.
I think if we all report when scams take place to warn others but we should also update our post if the company follows through on correcting whatever they did wrong. So to Derek A. if my credit card is credited within 5 days I will have a different opinion of Dealfun.
Kind Regards, Kim
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- Chris SBID #N/A
- Publicado 08/05/2013
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Hi Kim,
I am from the Customer support. Thank you for your post, this is much appreciated. Just for information's sake: we do everything it takes to make our customers happy so your situation would have been resolved even if you had not posted here or anywhere on the site. We monitor the web just to obtain feedback from our customers on any channel they may choose to voice their opinion through.
Sincerely,
Customer Support Team. -
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- molly44 SBID #N/A
- Publicado 08/27/2013
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Hi Kim, I have received an e-mail saying I'm to get a full refund too, thank you for letting me know you were in the same boat & I, like you will be posting again when I receive it.
Kind regards
Molly -
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- Gareth SBID #N/A
- Publicado 09/05/2013
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This site is an absolute rip off! Wouldn't reccomend neither will I be using it again! I just put £69 in my account on there - have requested a refund.
Don't go near this site -
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- Chris SBID #N/A
- Publicado 09/05/2013
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Hello,
Chris here from the Customer Relations team. Always here to help!
Thank you for contacting us, I am sure you will receive an extremely satisfactory to your problem.
We are also sorry to hear you were not happy with our site. In our continuous endeavor to serve our customers better, if you could let us know what we can do to improve our site it would be hugely appreciated.
We would like to build a recognizable global brand and we believe that can only be done by listening intently to your consumers. We also believe if a consumer is not happy with our site's experience, we do provide a no questions asked no cost involved opt-out option. I am sure you will experience this in our reply to you as well.
We will be glad to hear from you. Please email us with your suggestions at adam @ dealfun . com (without the spaces).
We take pride in our customer service levels. Our team is available around the clock and we are always here to help. Customer satisfaction is our main goal, and w -
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