AT&T Howell Michigan Location
Queja 93451 Detalles

Went to AT&T to check out their service as I use my cellular devices for work. Was told by their people that the area I most travel was their best coverage area and (Lana)actually said I was "golden" in that area. Started dropping calls as soon as I left the store. Called in to speak to my salesperson the next day and was routed to a call overflow center. They said that in my area I should not be having problems. I had to drive back into AT&T Howell to see why I was having problems as I kept dropping calls from my home office every time I tried calling them. The counter person said to me "Dude I don't know what to tell you"... Very unprofessional! He said we could try a few things and they "might" solve the problem. Dropped (7) phone calls the next day in a 15 mile span between M52 and Cedar Street. At this time our original salesperson returned an email I had sent her (after their no questions asked 3 day return policy had expired). She said to come in yet again and she would try and resolve our issues. I had already wasted enough time with these people to try and remedy their issues. I went in to a Verizon store and switched my service back to them. Have not dropped a call since! Then, I went into the AT&T Howell Store to return my equipment. The sales girl that so graciously took our money 1 week prior did not even have the courtesy to come over and help us. We stood there for 15 minutes before another member of their "team" came out to assist us. Told him what happened & asked for our money to be refunded. He asked why we did not come back to them first and I explained to him (Scott) that I had given them several chances to resolve their issues and that they failed miserably. Then he proceeded to give us nothing but attitude for the almost (30) minutes it took him to process a simple return. He actually tried to convince us to switch back to AT&T with a promise that AT&T was in process of upgrading their towers in our calling area. If they are not having problems then why would they have to upgrade their system??? AT&T even has a "free" application to report dropped calls! Guess I'm was/am not the only one having major issues with AT&T. After this experience with AT&T's unmotivated, poorly educated, & highly unprofessional sales "experts" I will never again fall victim to their deceptions. The contract we signed with AT&T was worth $300/month to them for 2 years or $7200 in total sales revenue. If AT&T wants to make a $200 charge to me to compensate for their loss of $7200 in revenue then so be it. I have spoken to several of my friends during the part few days (without dropping a single call) and they are also dropping AT&T. A friend of mine runs a home based business and his AT&T bill is around $2800/month or $33,600 annually. He too has experienced problems with AT&T's attitude & service. He said that he was thinking about going with Verizon as AT&T was not meeting his expectations. After speaking with me he is going to switch to Verizon in May, 2012 when his contract is expired. My entire family has subjected themselves to the obscenities that AT&T has had to offer for the past 2 years. I have (5) family members that are swithcing to Verizon in the next few weeks as their current contractual obligations have been met with AT&T. So, for a meager $200 AT&T has cost themselves in excess of $100,000 in lost revenue. Wonder how much this loss will affect their CEO's Bonus this year! I hope that people will read this post and not fall victim to the scams that AT&T has to afford them!