Reliance : Tel. 1-800-544-2592
Queja 9480 Detalles

In 2006 I purchased a water heater from RELIANCE at a hardware
store in Los Angeles. It is under WARRANY until September 2011.
However this water heater has had a history of defect and did not
work properly.

In September 2010, It stopped working. My plumber ordered the part and RELIANCE sent a new bottom part (May be the BURNER? I do not know it name).

But in June 2011 it stopped working again. The gas men from the Gas Company came to check 2 times and they said the water heater was NO GOOD. I called RELIANCE at 1-800-544-2592 and they sent another new top part (GAS CONTROL VALVE). My other plumber installed and it worked only 2 days and stopped working.

My plumber called RELIANCE to request the new part, but they DID REFUSE to send. They told me to CLEAN UP the FILTER. After I DID CLEAN UP the FILTER, the water heater STILL DID NOT WORK.

My plumber called another time to request a new part but RELIANCE also REFUSED to send. This time they required another thing: to MEASURE/READ the gas amount.
My plumber told me that the gas is very good. I called RELIANCE again, but they lastly refused to send any new part.

While my tenants waited and complained me a lot because they did not have hot water.

Therefore I have no other choice than to buy a new water heater
for my tenants. And now IT IS WORKING PERFECTLY regardless about to MEASURE/READ the gas amount as unreseaoable request
by RELIANCE.

Therefore I submit this complaint to your Department. Please investigate the RELIANCE's dishonesty in dealing with their customer.

I also request them to pay me back $361.08 when I bought a new water heater because they are dishonest to perform their obligation on their product that is still UNDER WARRANTY.

Your attention and helping of this matter would be greatly appreciated.

Very respectfully yours,


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CHAU NGOC NGUYEN
(Personal Info Removed)