Lustine toyota auto dealer 14227 jefferson davis hwy woodbridge, va
Queja 100119 Detalles

i bought a new car scion xd for 17,059.00,i had refused the offer from one of the
employee who offered me the guaranty and insurance package for that car. but
when signing the paper for financing the car, mr. HARRY JAISINGH the finance
manager just bring all the package for insurance and told me to sign these paper
without explaining what is the price add up to the car, only thing he disclosed to
me is it cost only $16.00 a month and i will have all the protection.i thought at that time it only cost 500.00 for life time, at the end he did not show me the list price for the car, he just fold the whole document that i had signed to the envelop.when I went home I was hurry to prepair to go to work and did not take
a look in the price list, and when i have a chance to read, the price that i have to pay is $23,497.30. on April 2nd I went back to LUSTIN to cancel all the insurance he added to the car and said to mr. jaisingh I rather paid off than financing it through Lustin. He told me I have to wait 2 months for the cancellation to be in effect, and I still have to paid the interest for 23,497.30 for the 2 months. I get piss off when I am ready to pay off and he still did not cancel all the insurance that I don't want (He only cancelled $4,785.00 instead of 7,301.00) I have to come back and asked him to correct it, still he make me confuse with his hand writting which is not clear, I have to call him and said I am piss off and will report it to the consumer report protection, he told me he correct that and I will have the amount of $7,301.00 deducted from the car.
Now that cancellation is done but why it take 2 months for the cancellation to go into effect I did not wait for 2 weeks to cancel ? is that another wait to rip off
customer. Because for 2 months waiting period I still have to pay the interest of
23,497.00. Is this the way Lustin make money out of customer! I came back after 3 business days ( I bought on Friday and came back on Tuesday) to cancel
the insurance.