eNutra
Queja 123566 Detalles

Because I was watching my AmEx charges after this mysterious product showed up, I did not even see that it was charges to my debit card. So charges for April, May and now this latest one. I found it on my banking statement and went online to the billing site. Here is what happened and I believe it is taken care of. We shall see..

Please wait for a site operator to respond.
You are now chatting with 'Stephanie'

Stephanie: Thank you for contacting our eNutra online chat support. How may I help you?
Leslie P: I have never ordered this product. why are you sending it to me?
Stephanie: May I please have the following criteria so that I can retrieve your record:
1)Name of the Merchant or Company that billed you.
2) Dates and amounts of the charges.
3) The last 4-digits of the credit card that was charged.
4) Full name.
5) Email Address.
Leslie P: I will not give you any information; you obviously already have it all since you have charged my debit card. I am contacting the bank to see that you will be refused payment.
I have not used, or even opened, any of your products. If you want them returned send a prepaid envelope and I will do so, otherwise I am trashing them.
You do not have the right to charge someone for a product they did not order. Shame on you...
Stephanie: To help you I will need the information request
Leslie P: You already have my name and email as that is how I entered this chat. How do I know the name of the company since I never ordered anything of this nature. Also I would be an idiot to give you my card info since you are already charging me without my doing anything.
Stephanie: Please provide me with a few minutes to verify your information.
I will be right back with you.
Can you provide me the date of the transaction?
Leslie P: The one I am seeing now on my bank statement is 4/6; since I also got another one of your product yesterday, there should also be a charge in June.
Stephanie: Ok, one moment please
The reason for your charge is because we have on our system a subscription under for name for the Health and Beauty product, JustAfricanMango.  
Leslie P: I have never ordered such a product. What is it? A soap, a drink? I am a 76 year old woman who uses fresh fruit not products; I order no beauty products except for shampoo that thickens hair. Why would I buy such a thing? I never did!
Stephanie: Ok, in this case I'm able to cancel this account and also add your information on a blacklist to avoid any further charges from this merchant... Would you like me to process this for you?
Leslie P: Yes, but I would also like you to return the monies you have taken from my account. There is probably one in May as well, although I have not seen the May statement yet. Please inform me of the amount you will be returning.
Stephanie: I have canceled your account.  You will no longer be billed after this cancellation.
Also I have submitted a ticket to refund the transaction.  Please allow 7 to 10 business days for the website to complete the refund process.
Stephanie:  
Leslie P: Thank you but what about refunding the illegal charges? Do I have to contact an attorney?
How many transactions are you refunding?
Stephanie: I have submitted a ticket to refund the transaction.
Please allow 7 to 10 business days for the website to complete the refund process.
Two charges for $49.95 each one.
Leslie P: There is not just one transaction. I am looking at April, I cannot see my May statement yet and I just got an envelope with your product so June will be another DEBIT not a billing. So I count at least 3 transactions. How many will you be refunding?
I just went on line to my bank and the charges are 4/6, 5/3 and 6/4 - that is 3 refunds.
Stephanie: Three  charges for $49.95 each one, there are gone be refunded to your account.
Leslie P: Thank you, Stephanie. I hope this ends well.
Stephanie: Is there anything else I can assist you with?
Leslie P: No, thank you. Goodbye

I suggest that anyone with this problem get in touch with them online. The site I
entered was the one listed on my bank statement, PGBINCSUPPORT.COM, but yours may be different. Do get on the CHAT site.