SmartTweak Software
Queja 133889 Detalles

I bought their software UpdateMyDrivers, which was supposed to update my computer drivers and it did not work. Some were not signed by Microsoft, others did not even match my computer processor. When I complained they did not want to refund my money.
Attached correspondence: Paypal

From Buyer - Gaston Perez6/12/2012 12:44 PDT
I have not been able to install the drivers you sent me. When manually installed the Intel drivers. Windows complained the drivers were not original (not signed by Intel). After many hours I was able to find proper drivers online. Customer support suggestions did not solve the issue.

Logs of the communication.

Online Support Center.

Opened: 09.06.2012 19:53

Status: Opened

E-mail: [email protected]

Product: UpdateMyDrivers

Version: build

License type: Registered

Windows version: Windows 7 64-Bit

Service pack: sp1

Ticket subject: Sales & General Enquiries

Gaston Perez

09.06.2012 19:53 Your software did not update my drivers. I want a refund and to cancel the subscription.

Thanks.

Gaston Perez

09.06.2012 19:55

I cancelled the paypal automated payment.

John Shirley

11.06.2012 13:49

We have looked at your scan logs. The provided drivers are fully compatible with your hardware and operating system. You need to install the drivers correctly. Please read our FAQ: http://www.smarttweak.com/umd/faq/ Often, before installing the driver update, you must first delete the previous version from the system.

Gaston Perez

12.06.2012 04:19

I tried following the instructions. None of the drivers worked. I want my money back.

John Shirley

12.06.2012 10:47

Unfortunately, we cannot remotely assist you with installing the drivers. We can only confirm that the provided drivers are fully compatible with your hardware and operating system. The problem may be caused by the incompatibility of certain hardware components or incorrect OS settings.

Gaston Perez

12.06.2012 13:09

I saw some drivers for a XEON processor and other drivers were no signed by the vendor (INTEL). I found updated drivers online and I am now using them.

I have since uninstalled your application.

Paypro Global, Inc. denied Gaston Perez's request for a $11.24 USD refund.
6/13/2012 01:05 PDT
From Seller - Paypro Global, Inc.6/13/2012 01:05 PDT
Hello,

We forwarded your issue to the software author's support and cc'ed you to the email.

As per our refund policy, please allow to software author to resolve your issue.

Kind regards,

PayPro Sales

This Dispute has timed out.
7/2/2012 12:46 PDT

---------------------
I stopped trying to get my money back as is not worth my time. I did not get any solution from the company. (And did not get the email they said they sent).