HelpMeDownload.com
Queja 13948 Detalles
- Fecha cuando ocurrió 08/22/2013
- Daños Reportados: $29.83
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I went onto this site thinking it was itunes (im not the brightest on computers, obviously, and have now lost all confidence on them) and at the start it came up with a few choices all to pay for a subscription starting off at a year for $19.95 (which is what i selected). It was said to have unlimited music downloads included. I was not told of any other fee. The company said the receipt would be emailed to me which i never received. i got worried and checked my partners visa card (which is what i used) and noticed that there was an extra fee of $9.88 which i did not authorize. I'm in the process of trying to get a full refund and cancel this.
- Anonymous SBID #e44c671be6
- Publicado 08/22/2013
Comentarios
- free_download_zone_com SBID #N/A
- Publicado 08/30/2013
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Dear Sir/Madam,
I am a customer service rep of helpmedownload.com.. I apologize for your negative experience. We will be more than happy to resolve your issue either via web chat below, or email, or calling our toll free number.
[email protected]
US Phone Support 1-866-978-4842
US Phone Support 1-888-527-9381
UK Phone Support 0808 238 0026
UK Phone Support 0808 238 0045
AU Phone Support 1-800-469-290
AU Phone Support 1-800-146-928
AU Phone Support 1-800-357-380
Canada Phone Support 1-866-730-0934
Other Phone Support 1-866-978-4842
Web-chat is now available!
http://onlinechat.helpmedownload.com/SightMaxAgentInterface/PreChatSurvey.aspx?accountID=6&siteID=11&queueID=19
Our Operations is available between 8AM to 8PM EST
Thank you for your time.
Regards,
Helpmedownload Support Team
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