1and1 internet limited
Queja 140695 Detalles
- Fecha cuando ocurrió 07/30/2014
- Daños Reportados: $14.00
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
1and1 automatically renew contracts without clearly stating this policy is an express term of the contract.
The company's complaints department will not respond to specific issues relating to disputed auto renewal or provide billing details or their terms and conditions.
The company having created a disputed charge for services that have not been explicity requested will transfer the problem to a debt chasing company.
- tony SBID #3028badd76
- Publicado 07/30/2014
Comentarios
- 1and1 SBID #9b28bfc71b
- Publicado 09/04/2014
- Hello, I apologise for any misunderstanding. Automatic renewal ensures that your website does not experience a lapse in service or any unnecessary downtime (which could result in damage to your business). More than a security precaution, automatic renewal is an industry standard. It is disclosed in our order process as well as in our Terms & Conditions which can be found here: https://www.1and1.co.uk/Gtc. That being said, I am happy to look into your case further and assist you to the best of my ability. Please send me your customer ID and a brief description of your experience (or reference this post) via an email to [email protected] - Christine for 1&1
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