Precision Induction Cooktop by Hearthware
Queja 143778 Detalles
- Fecha cuando ocurrió 08/07/2014
- Daños Reportados: $171.40
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My husband ordered the precision induction cooktop with the free offers and on top of that, he ordered the accessories too. What they failed to highlight in their commercials and website is that we had to purchase their pots and pans too in order for the cooktop to work like it does in the commercial. Imagine our surprise when we tried to use it, it doesn't get hot even with the stainless steel and cast iron cookwares my husband have. He is a chef so he has a lot of different kinds and we tried ALL of it and NONE of them works with the cooktop. In our frustration, we are returning the cooktop refusing to buy the overpriced pot and pan set worth $370 (excluding S&H). When we have finally gotten hold of their Customer Service after several calls and email, I was told that they will not refund shipping and handling and we have to shoulder cost of shipping back the items. As of writing, I am still trying to resolve this with merchant. But beware to others, their advertising is totally misleading consumers. I would call it a scam, trying to lure you with free items which is not really free.
- momof1 SBID #6f11da2393
- Publicado 08/07/2014
Comentarios
- Hearthware-Jeremy SBID #541a643e74
- Publicado 08/15/2014
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Hello, my name is Jeremy. I am the Social Media Coordinator for Hearthware, the makers of the NuWave PIC. I apologize for any confusion that may have occurred during the ordering process. We do send the Ultimate Cookware Set to our customers as a free gift when they order, but only if they accept the S&P charges that apply. The cookware is still free, but we simply ask that customers cover the ever increasing shipping costs as well as costs associated with processing orders. Please also keep in mind that, should you choose to decline this free gift, you can still use the PIC with any induction-ready cookware. You can check to see if your pans are compatible by looking for the induction-ready symbol, or by testing to see if a magnet sticks to the bottom of the pan.
If you have any questions or concerns, please feel free to email [email protected]. Please allow 48-72 business hours for a response. -
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