DealFun.com
Queja 14866 Detalles
- Fecha cuando ocurrió 08/23/2013
- Daños Reportados: $70.00
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I signed up with my credit card to bid on an electric cigarette that would cost $49.99 if I were to "Buy It Now". They took about $70 right away. I thought it was just to make sure that I was a legitimate buyer. The bids were increasing one penny at a time. So, I bid until my bid would no longer post, then I lost the bid.
I thought, "Oh well, glitch in the system wouldn't let me bid". So, I bought it anyway. I didn't realize until after I wrote to customer service and "Adam" responded, that I was charged $.60 a bid, plus $21 more for the product.
So, grand total, I spent $70 + $21 = $91, for a $49.99 electric cigarette.
If you can get my money back, I would deeply appreciate it.
I can believe that I fell into this trap.
Sincerely,
Virginia Glass
- BornOn4Jly SBID #cdba4e1d10
- Publicado 08/24/2013
Comentarios
- Chris SBID #N/A
- Publicado 08/25/2013
- Hi, I was able to trace your ticket and see that your issue has been well taken care of and the issue resolved to your satisfaction. Kindly let us know if that is not the case. Just to clarify, we are very clear in our purchase page that the payment would be made upfront. Consumers are actually required to select a bid package (thus making a very conscious decision) they would like to purchase. Here's a screenshot of our payment page: http://tinyurl.com/3zh6q69. We pride ourselves on our customer service and are confident that we deal very honestly and transparently. We do not believe in trapping customers once but retaining them for lifetime. We are glad you gave us a chance to resolve your complaint. We can confidently say all our customers who were not happy with our service / product, and have contacted us, have been fully satisfied with the resolution provided. Sincerely!
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