o2
Queja 187415 Detalles

Undertook a contract with Dialaphone in March 2012. Used the phone twice and it malfunctioned so it was returned. Received the phone back in April. Decided to change banks in April and told O2 I was doing so and asked them to send me a paper bill so that I could pay them monthly on time. In May I received a disconnection letter because I hadn't paid on time. I rang and explained that I was changing my banks and had asked for a paper bill and a direct debit mandate for my new account. O2 told me that they had received no such instruction but told me that they would put this in place. I went away in May leaving my wife with instructions to pay my O2 bill when it arrived. In June, July, August and September my wife received various disconnection letters but paid them anyway. At the present time I am paid up until the 12th Jan 2013. I have just returned home. I am angry that O2 have thus far managed to get away with charging me £370 for a phone which I have used twice, which has been disconnected by them almost from the very start of my contract and that they are still continually sending me disconnection bills and that I have yet STILL not received a direct debit mandate.