RealyPay.com
Queja 187808 Detalles
- Fecha cuando ocurrió 10/30/2014
- Daños Reportados: $58.00
- Ubicacion China (according to the shipping details)
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I ordered a macbook air case (MICHAEL Michael Kors Slim 11" Macbook Air Sleeve, Brown MK Monog)through "michaelkorsermic.info" and paid by credit card using Realypay.com. The amount was charged from my bank account as soon as I placed the order though, there was no sign of shipping confirmation or status update. I contacted michaelkorsermic.info by email to ask what is going on. They said they would give me a trucking number within 2days, but no update,then tomorrow,next Sunday, the next week... and so on. I asked them to cancel my order on 7th Nov, as they said the item was out of stock, but the reply was just "don't worry".After 1.5months since I have placed the order I received the parcel but the wrong item. It's been so long chasing up for the item or the refund and I have to say there is no way that I can deal with them. The website "michaelkorsermic.info" is no longer available, though that was on until at least the end of last month (Nov 2012), so I cannot contact them or check my order status anywhere. I really want to get a refund and end this terrible experience as soon as possible.
- tto SBID #9bc820836b
- Publicado 12/05/2014
Comentarios
- tto SBID #a9d4de6b7d
- Publicado 12/26/2014
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still keep chasing up for the refund from "michaelkorsermic.info" but what they say is I need to pay the returning shipping fee of $30 to them but not the courier. They don't give me their shipping address, either. I know it is in China according to the shipping slip. following is the brief conversation with them by email.
On 19/12/2012, at 20:45, "shen mama" <[email protected]> (this email address is listed on their website)wrote:Well,before returning,can you pay the shipping fees US$30.00 to us first? John
"me: Why to you? I will pay the shipping fee to the courier.It doesn't make sense does it? Can you explain how that works? Returning fee of what? What are you charging for if you don't provide the shipping material or shipping slip? Explain it here, what are you going to do after charging for the shipping fee.
On 15/12/2012, at 20:14, "shen mama" <[email protected]> wrote:Well,our returning policy is that you should pay the returning shipping fees to us first.Then we can offer you the returning address,when we get the parcel,we can refund you full amount of money.Ok?best regards John
On 24/12/2012, at 19:40, "shen mama" <[email protected]> wrote:Well,now the top we can refund you US$10.00 for compensation the matter.Hope you can consider it again.Ok? John
On 26/12/2012, at 22:07, "shen mama" <[email protected]> wrote: Well,if returning,are you ready to pay the returning shipping fees? John
Me: I'm saying I'm paying for the shipping fees with my own cost and directly to the courier. Give me the address so that I can send the item to you. Don't ask me the same questions never again.
The similar conversations continue endlessly....the website also says the address states on the parcel (Chainese address) is not used for a returning items. Where are they? I am not paying anything to them but no way to contact realypay either. really disappointing. -
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