Virgin Gaming
Queja 187994 Detalles

Before I signed up to Virgingaming, I read the FAQ and T&C. It turned out that they didn't restrict accounts from the same household. My nephew signed up first and told me about it. So when I tried to withdaw this massive amount of money that is when they blocked my account. After numerous complaints they gave me this reply 'accounts under same household will automatically be assumed as multiple account' but in their FAQ it defines multiple account as 'a person with more than one account' But I have one account only. I saved the T&C when I got banned incase they would change it to scam me. It turns out they updated the rule 'Additionally, Virgin Gaming only allows users to have one account per household' this was added to T&C after I was banned. I have sent them proof of the previous Terms and condition that didn't have this rule and they're still refusing to pay. I have been scammed out of a lot of money and I don't know what to do. Please help.