Coast To Coast Grand Getaways
Queja 204390 Detalles
- Fecha cuando ocurrió 01/24/2013
- Daños Reportados: $349.00
- Ubicacion Sarasota , Florida
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
We were called on Wednesday, January 23, 2013 by a Matthew Eades from Coast to Coast stating that we were in default of a contract we signed years ago for the amount of $1000.00. He stated that He would release us from this amount for the amount of $349.00. We had purchased the vacation club membership years ago after a much pressured sales pitch. When we tried to use the plan on several occasions we were turned down for various reasons. We were very disapointed in the plan. I wrote the company to express my discontent with the company. I requested our money back, which we never got. We then had a representative call us around a year ago, asking if we wanted to renew the program. I stated no as we were not satisfied with the product before. We never heard another word from the company until yesterday. If we were truly in default of a contract would we not have received mail stating this fact? We Paid the money but feel we have been scammed!!!! We have turned the incident over the the Arkansas Attorney General office for further review.
- Anonymous SBID #efa0107998
- Publicado 01/25/2013
Comentarios
- Grand SBID #31f9cd3e5f
- Publicado 01/29/2013
-
I sincerely apologize for the unfortunate experiences you describe. You are certainly not in default of your contract, but were rather mistakenly contacted by a fairly new representative who misunderstood the information we have on file for you. This rep has since been reprimanded and coached on proper company procedures.
Regarding your inability to use your membership in the past, we pride ourselves on our customer service and welcome the opportunity to improve your experience. As a gesture of good will and by way of further apology, I would like to extend to you a one-year, complimentary membership renewal. Our thousands of members enjoy significant discounts on travel through our full-service travel agency, personalized vacation planning and the convenience of our brand new concierge division, Grand Excursions. We would like you to be among them.
Please email us your contact info at [email protected] so that we may make things right!
-Coast to Coast Grand Getaways -
- thumb up
- 0
- thumb down
- 0
- flag
- babk SBID #ae7a8e3937
- Publicado 02/24/2013
-
I had the exact same experience as the writer of this post. They called and forced me into renewing a contract by threatening to report me to credit agencies. They have since "apologized" and promised to refund my $449 four times - I have received nothing in writing or a refund. Each time they come up with an excuse about why their finance dept has not processed the refund. I have reported them to the Florida State Attorney General.
DO NOT DO BUSINESS WITH THESE PEOPLE OR BELIEVE A WORD THEY SAY -
- thumb up
- 0
- thumb down
- 0
- flag
¿Tiene una queja?
Añadir una queja y correr la voz. Quejas de alto volumen tienen una mejor oportunidad para recuperar su dinero. Presentar un informe y unir fuerzas con otras personas como usted!
Presente Una Queja AhoraResumen del Perfil de la Empresa
EstadÌsticas de la Empresa
- Queja Contra Coast to Coast Grandgetaways
- Quejas Presentadas: 7
- Daños Reportados: $29,887.00
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.