7 Continents Travel UK
Queja 204613 Detalles
- Fecha cuando ocurrió 01/11/2013
- Daños Reportados: $500.00
- Ubicacion 10 Tooting High St ,SW17 0RG London
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
First off - I would like to point out that there are other complaints about this company online!
I cancelled a flight due to medical reasons and gave 3 months notice, the ticket is 'non refundable' and I was expecting a large cancellation fee, they took all of the money and gave a very small percentage back but are not willing to send me an invoice of the charges. they are not answering my calls or emails. the staff who took the call did Not make it clear that I would not be getting much back and lead me to beleive that I would get a refund minus +- £200, the airline even confirmed with me that they refunded the money back to the agency in full minus a cancellation charge.
I have the managers direct number (apparrently) and he has never answered my call, he has only emailed once with the cliche (No Refund)
This is extremely unprofessional to not converse with a customer even if it is a dispute, this company should not be allowed to operate as they are going against their licence agreements in terms of customer correspondence.
Upon checking other complaints online they seem to operating under various different agency names too and have other websites as well.
They Need To Be Investigated!
- Buscar Resolución: Estoy Buscando un Cambio en sus Prácticas Empresariales
- Cantidad de Reembolso: $ 790.00
- Chris SBID #dfc4869a69
- Publicado 01/26/2013
Comentarios
- Finch SBID #4dd0a4b8ac
- Publicado 09/12/2013
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I saw complaints about this travel agency but their offers are irresistible and I could not keep myself from calling them to inquire about flights to Accra. they definitely are offering the cheapest fares, the agent told me about 'no refund policy' and he also mentioned that on cancellation or postponing the flight, the standard charges will be applied. I booked a flight, Luckily, traveled on the fixed dates and things were well organized. May be there is misunderstanding about postponement policy.
I found their agent to be very friendly and professional, assisting me in my booking procedure. As for money, they charged me the quoted price and I got the flight confirmation right away.
I totally disagree to other complainants's reviews. -
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jonny
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