ESPChat.com
Queja 223757 Detalles
- Fecha cuando ocurrió 03/11/2013
- Daños Reportados: $33.00
- Ubicacion Las Vegas, NV
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I made the mistake of thinking this was a reputable company, I should have done my homework. I joined on 02/10/2013 after being bombarded with 60 plus emails, repeatedly stating the service was $24 for one year. I paid my $24.00 and visited the site a couple of times, DID NOT sign up for any other services. Then suddenly on 03/11/2013 my account was charged another $39.99, which due to the fact my account was pretty low (and this was a charge I was NOT expecting since I had paid for one year)caused an overdraft and a charge of $33. I complained immediately to this company told them I had NOT signed up for anything and now I am out $33 plus the $39.99 and to cancel my account and refund all of my money. They refunded the $39.99; at which point I complaint to the BBB; they reluctantly refunded $24; but I am supposed to be happy that this BAD experience with this underhanded company has cost me $33. I will be very vocal about my experience.
- Shirley SBID #69b17d1048
- Publicado 03/27/2013
Comentarios
- ESPChat SBID #42ad715740
- Publicado 04/02/2013
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Dear Shirley,
We just want to confirm that a full refund has been issued to your credit card, including your $33 overdraft fee. You signed up for a $24 yearly membership and the Inner Circle membership on the same day. You had 30 days to cancel the Inner Circle if you did not want to be charged $39.99 after your free trial. If you have any questions or concerns, please do not hestiate to contact us: 1-877-668-0781.
Sincerely,
ESPChat.com Customer Care -
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