NetFlix
Queja 271057 Detalles

Falsely Advertises "Unlimited" DVD by Mail. Per current terms, they can (in my case do) delay shipments by delayed processing or sending from a more distant distribution center in an attempt to limit how many dvd's you receive in a week/month. In my case, I pay for 4 dvds at a time. Once I've received 3 in a given week, the dvds are consistently taking an extra day to get them mailed to me.

When I called Customer Service, the person I spoke to didn't even know about what was written in their current terms and conditions. A supervisor eventually spoke to me and indicated that they delay the shipments on the new releases. Well, I tested that and lined up several older releases in my que. They still delayed them.

They need to be honest. If you subscribe to 4-at-a-time and they want that to mean no more than 4 per week, then DON'T ADVERTISE IT AS UNLIMITED!!!!!!