Google Wallet
Queja 273489 Detalles

I thought I was purchasing a car from a woman that recently moved from here in Huntsville AL, too Omaha NE, due to her recent divorce. I called a phone # that was listed in the newspaper add I found the car in. I spoke to a gentleman that was supposed to be this Diane M. Barton woman’s ex-husband. He told me he would have to call and let Diane M. Barton know that i was interested in the car. I was then contacted by this Diane M. Barton woman by email I was also contacted by Google wallet by email. Diane M. Barton told me they were supposedly handling the sale for her etc... All the info I have on all parties involved is attached below:
From: Diane M. Barton < [email protected] >
To: (Personal Information Removed)
Sent: Saturday, August 24, 2013 3:13 PM
Subject: 2003 Honda Accord LX

Hello there,
Glad you are one of the people interested in buying my car. I'm selling it because i recently got divorced and as a single woman i don't need it. Let me give you a few details about it: very good shape, no mechanical issues,no scratches nor dents, and it has never been involved in any kind of accidents. Has only 77,500 miles, its automatic, with an 4 Cyl 2.4L engine, FWD, white exterior and tan interior and you can find the pics and the autocheck report attached to this email.The sale price is $2,600. I have a clear title, free of any liens or loans on it, under my name. If you are interested in buying it or if you have any questions, please reply to this email.
Sincerely,
Diane
From: Diane M. Barton <[email protected]>
To: (Personal Information Removed)
Sent: Sunday, August 25, 2013 4:27 AM
Subject: Re: 2003 Honda Accord LX
Dear (Personal Information Removed),
As I told you in my first email, I recently got divorced. I got a new job and moved to Omaha, NE for a new start. The car is already at the shipping company in Omaha sealed and ready for the shipping. My presence won't be necessary because I prearranged the deal with Google Wallet. The deal includes free delivery and it will arrive at your address in 5 days. You will have 5 days as well to try it out prior to making any purchase and if by any reason you find something you don't like about it you can send it back at my expense.
If you are interested in knowing more info about how it works, I can ask Google Wallet to send you an email with more information on how to purchase it. Google Wallet will contact you shortly after they have the details with all the information that you need to complete this deal and you will also have proof that I am covered by them and a legitimate seller.
If you would like to receive the email from Google Wallet will all the transaction information please reply with your whole name, address and ph# and they will contact you right away.They will contact you by e-mail! you will get it this morning
----- Original Message -----
From: (Personal Information Removed)
To: "Diane M. Barton" <[email protected]>
Sent: Sunday, August 25, 2013 9:07:27 PM
Subject: Re: 2003 Honda Accord LX
When should I expect to be contacted by Google Wallet, and when should I expect the car to be delivered too: (Personal Information Removed). Also will Google Wallet contact me by phone? I work 12Hrs a day Mon-Fri (6am-6pm).
Thanks, (Personal Information Removed)
You are receiving this e-mail because the seller Diane M. Barton, has selected Google Wallet to handle a secure online transaction with you.
Review and pay for your Google Wallet purchase.
Google Wallet Order Details - #986783028 for online vehicle purchase
http://i49.tinypic.com/j14is6.jpgAll the transaction, payment and personal information is considered confidential and will not be released under any circumstances.
http://i49.tinypic.com/j14is6.jpgOur main and constant priority is the safety of our customers.
Qty Item Price

1 2003 Honda Accord LX $2,600.00

Shipping & handling (USA) $0.00
Deposit $2,600.00
Remaining Balance $0.00
Total: $2,600.00
Shipping and Tax are included .
Transaction details:

Transaction ID# 986783028
Sale Date: 08/26/2013
Item title: 2003 Honda Accord LX
Item price: $2,300.00
Insurance: Yes
Shipping fees: $0.00
Total: http://i47.tinypic.com/1jnl3r.jpg $2,600.00
Checkout Via: Money Gram
Seller:
Name: Diane M. Barton
Address: 219 S 94th St
City: Omaha
State: NE
Zip: 68114
Country: United States
http://i49.tinypic.com/j14is6.gif Google Wallet member Diane M. Barton, as the Seller, initiated a new transaction through Google Wallet program and registered you, Maven Cordellia Patterson, as the Buyer.
http://i49.tinypic.com/j14is6.gif We verified all the details of this transaction and we concluded that they are accurate and the transaction is approved. Please follow our instructions to complete the transaction safely. Your Google Wallet purchase is protected for up to $20,000.00 or the vehicle price, whichever is lower.
Buyer:
Name: (Personal Information Removed)
Address: (Personal Information Removed)
City:(Personal Information Removed)
State:(Personal Information Removed)
Zip: (Personal Information Removed)
Country: United States
How to send the money to Google Wallet:
Payment must be submitted via Money Gram to a designated Google Wallet Financial Agent in charge of this transaction.
Google Wallet will secure the payment until the buyer receives, inspects and accepts the vehicle. Or, if it will be the case, Google Wallet will refund the payment to the buyer.
Make the payment in cash using our Google Wallet Financial Agent details (check below for the agent details).
Google Wallet Financial Agent Details:
Name: Richard Martel
Address: 404 W Saulnier St.
City: Houston
State: TX
Zip: 77019
Country: United States
*The Money Gram transfer will be sent using this name and address.
http://i49.tinypic.com/jrtidf.gifIf you are not familiarized with the Money Gram money transfer services please visit: www.moneygram.com
http://i49.tinypic.com/jrtidf.gifThrough Money Gram money transfer services we can guarantee you 100% protection and insurance in this transaction.
http://i49.tinypic.com/jrtidf.gifFor security reasons the Money Gram money transfer needs to be completed in person at all Post Outlets, numerous grocery and drug stores, currency exchanges, and anywhere you see the Money Gram sign.
http://i49.tinypic.com/jrtidf.gifOnce the payment is done, fax the Money Gram payment receipt to our Financial Department at +1 (888) 408-4983.
NOTE:
http://i49.tinypic.com/jrtidf.gifYou can deduct the Money Gram transfer fee from the amount you are sending. The seller agreed and signed this clause into the contract so there won`t be any problem.
http://i49.tinypic.com/jrtidf.gifWhen sending funds to our agent will not need any city or state code (4 digits) as payment must be completed to a person directly which is our agent , not directly to our company. You also need to ask the clerk to use money transfer, not money order to make the payment.
http://i49.tinypic.com/jrtidf.gifWe have a global reach through our network of 180,000 local agents across 190 countries and territories giving you real convenience and flexibility. So with Money Gram you are never far away from a fast and easy money transfer.
Payment Guarantee Policy:
http://i49.tinypic.com/osvjop.png How it works:
Google's Payment Guarantee Policy is a unique benefit that offers you protection from unwarranted chargebacks, allowing you to accept more high risk orders. For all eligible transactions, we'll completely reimburse you for any chargebacks resulting from claims of unauthorized purchases and non-receipt of goods.Verify an order's eligibility:
Google sends an invoice to a buyer only after our Department has verified all the following information:-paperwork of the vehicle, including ownership and clear title
-seller's information and proof of ID
-Possession of the vehicle that is being sold. We do not initiate a transaction until we have the vehicle stored in our warehouse with all the paperwork.The item is currently stored in Google's storage facility number 11 in Omaha, Nebraska.Google Wallet Coverage:
Buyers who pay for qualified physical goods using Google Wallet are eligible for a coverage up to $20,000.
Google has built up a base of millions of satisfied customers over the years through an intense focus on being responsive to their concerns and acting quickly to resolve any outstanding problems. The vast majority of customers never need to use the A-to-Z Guarantee reimbursement program, but for those who do, the guarantee claim gives customers a greater sense of trust and confidence in shopping from the broad range of sellers.
Chargeback:
A chargeback is a reversal of payment issued by the bank when a buyer disputes a charge. A chargeback can occur when a buyer has not received the item or is not satisfied with the purchase and has not been able to resolve a complaint with the seller. With Google Wallet you can be refunded within 24 hours anytime you would like.
Protection and refund:
Once the vehicle is delivered, the buyer has a 5 days inspection period. After the inspection period is over, the buyer will contact Google Wallet with the results of the inspection. If, for any reason, the vehicle does not pass the Purchaser's inspection, it will be returned to the seller, on seller's expense and the funds will be returned to the buyer, in full in within 24 hours, using the same payment method, Money Gram money transfer.
For safety reasons the payment details will be dealt with the utmost security and will not be handed to any third parties. Google Wallet will be in full control of the funds as soon as it reaches our trust fund account, so we will be able to protect and guarantee your funds. Once the funds have been sent to our trust fund account, no one but the Purchaser will have access to it.Google Wallet will release the funds to the Seller only after the Purchaser receives and agrees with the item. Should the Purchaser need a refund for this transaction the amount received will be sent back via Money Gram money transfer. The account is managed and supervised by Google Wallet's Financial Agents.
Overview:
Buy with confidence! Google Wallet protects your vehicle purchase against fraud and material misrepresentation. There is no sign-up, opt-in, or registration necessary.
The following types of fraud and material misrepresentation are covered:
http://i46.tinypic.com/29cq90p.gif Paying for an item and never receiving it;
http://i46.tinypic.com/29cq90p.gif Sending a payment for a vehicle and never receiving the vehicle;
http://i46.tinypic.com/29cq90p.gif Paying for and receiving a vehicle that you don't like;Your Google Wallet vehicle purchase is protected for up to $20,000.00 or the vehicle purchase price, whichever is lower. The program covers Cars,Trucks, Motorcycles, ATV's, Scooters, Mopeds, Personal Watercraft, Snowmobiles, Boats, Buses, Commercial Trucks, Race Cars, RV's and Campers, Trailers.
For any questions contact
Google Wallet Support Department: 1-888-347-5409.
We are available at the following hours:
5:00 AM to 9:00 PM Pacific Time Monday through Friday 5:00 AM to 5:00 PM Pacific Time Saturday and Sunday
Sincerely,
Google Wallet Department
© 1996-2013, Google.com, Inc. or its affiliates
Terms and conditions:
Please read this policy carefully. It governs how we resolve transaction disputes between buyers and sellers.
Introducing Google Wallet Purchase Protection
Protect yourself with Google Wallet Purchase Protection. We protect both the buyer and seller with a simple, 5-step process:
1. Buyer and seller Agree to Terms:
Both parties agree to terms and conditions of the transaction, which include a description of the item, sale price and number of days for the buyers inspection of the item.
2. Buyer Pays Google:
The buyer submits payment, via Money Gram transfer to our verified Google Wallet Financial Agent. Processing time for payments is 12-24 hours.
3. Google ships the item:
Upon payment verification, Google starts the shipping process. Google verifies that the buyer receives the item. The inspection period begins once the item is delivered.
4. Buyer receives the item:
The buyer has 5 business days, from the moment he receives the item, to verify the item and the option to accept or reject it.
5. The seller is paid by Google or the buyer is refunded:
Google pays the seller. The transaction is complete (only if the buyer is satisfied with the item). If the buyer is not satisfied, he must notify our agency with the item issues, after the inspection period. A solution to most problems can usually be negotiated between the buyer and seller. If this is not possible, the buyer will receive the money from our trust account in maximum 24 hours once the refund has been requested. In case the buyer refuse to continue the transaction with the seller from other reasons, our agency will return the funds to the buyer in maximum 24 hours.
How to make the payment?
In order to make the payment all you have to do is to go at any Money Gram Office with cash, you have to take a Money Gram sending money form, you have to complete that form by putting into the sender's box your name and address and into the receiver`s box the name and the address of our agent after that handle the Money Gram form to the clerk along with the money in cash so the payment can be completed.For security reasons the Money Gram money transfer needs to be completed in person at all Post Outlets, numerous grocery and drug stores, currency exchanges, and anywhere you see the Money Gram sign.To protect against the risk of liability, Google holds, the buyer's funds pursuant to the terms of the Google Wallet Purchase Protection Policy, and any other agreement entered into between Google and its customers. When payment is received, it will be verified and secured into a non-interest bearing trust account. Payment verification process usually takes less than 24 hours. After payment is secured, Google ships the item.Using Money Gram and our Trust Fund accounts we are able to offer a 100% protection and insurance to all of our customers. Once a payment will be wired into one of our accounts, Google will be responsible for your payment!The buyer's payment is secured in one of our Trust Fund accounts:
How does Google Wallet Purchase Protection work?
1. Contact the seller.
If your item hasn't arrived or isn't as described, contact the seller first. Give them a chance to make things right for you.
2. Still not resolved? Get assistance from Customer Support service.
Our customer support specialists are here to help. Just contact us if your item hasn't arrived or isn't as described to open a case.
3. We'll work with the seller to help resolve the issue.We'll contact the seller and ask them to resolve the issue. After 5 days (or 10 days, in case of international transactions) of inspection, we'll ask you how it's going with the seller. If you tell us that the problem cannot be resolved between you and the seller, Google will refund your full purchase price via Money Gram.
What does Google Wallet Purchase Protection cover?Buy with confidence through Google's Protection Program! This program protects your vehicle purchase against fraud and material misrepresentation. This program is provided by Google on all eligible vehicle transactions completed using Google's services. There's no sign-up, opt-in, or registration necessary.
All purchases by eligible buyers that meet these conditions and do not fall within an exclusion or coverage limitation are covered by the Google Buyer Protection Policy. The Google Buyer Protection Policy is subject to all of the terms and conditions of Google.
To take advantage of the Google Wallet Purchase Protection, buyers should first contact the seller and attempt to resolve the issue. If the buyer doesn't hear from the seller or can't resolve the issue with the seller, they can file a case under the Google Wallet Purchase Protection.For any questions contact Google Wallet Support Department: 1-888-347-5409.We are available at the following hours:5:00 AM to 9:00 PM Pacific Time Monday through Friday5:00 AM to 5:00 PM Pacific Time Saturday and Sunday
Sincerely,Google Wallet Department
© 1996-2013, Google.com, Inc or its affiliates
Item Description: 2003 Honda Accord LX
Transaction ID# 986783028
Dear (Personal Information Removed),
Please confirm if you have received the invoice for the payment. Once we receive the fax confirmation including the payment details as explained above, we will instruct the seller to start the shipping process. The funds will be held until you send us your confirmation that you are satisfied with the product you purchased. Only then, we will release the funds to the seller. You will receive further details regarding the shipping process (such as courier information, tracking method, expected delivery date) after the payment confirmation.
*NOTE It may occur that your e-mail address does not support HTML language and maybe a cause why you haven't received the invoice. Please check your bulk/junk/spam/ messages, as the invoice may have ended there because of the ever increasing filters of the e-mails nowadays.The nearest Money Gram Offices to your location are:
WAL-MART - #434
11610 MEMORIAL PKWY SW
HUNTSVILLE, AL 35803
Today's Hours: 07:00 AM - 09:00 PM
Tomorrow's Hours: 07:00 AM - 09:00 PM
ADVANCE AMERICA - #1670
11700 MEMORIAL PKWY SW STE L
HUNTSVILLE, AL 35803
Today's Hours: 09:00 AM - 06:00 PM
Tomorrow's Hours: 09:00 AM - 06:00 PM
CVS - #10037
11030 MEMORIAL PKWY SW
HUNTSVILLE, AL 35803
Today's Hours: 08:00 AM - 09:00 PM
Tomorrow's Hours: 08:00 AM - 09:00 PM
Sincerely,
Google Wallet Department
© 1996-2013, Google.com, Inc. or its affiliates
From: Diane M. Barton < [email protected] >
To:(Personal Information Removed)> Sent: Sunday, August 25, 2013 2:21 PM
Subject: Re: 2003 Honda Accord LX
(Personal Information Removed),
This is excellent news! You will see these guys are great! So I will have Google Wallet to send you the invoice, and you will receive by email.
Item Description: 2003 Honda Accord LX
Transaction ID# 986783028
Dear (Personal Information Removed),
We are waiting for the tracking information to be generated, we will provide you all the information requested this afternoon.
Sincerely,Google Wallet Department
© 1996-2013, Google.com, Inc or its affiliates
Item Description: 2003 Honda Accord LX
Transaction ID# 986783028
Dear(Personal Information Removed),
We are very sorry to inform you that we have some bad news. The shipping process was stopped because your vehicle is not insured. The trailer that was transporting your vehicle is transporting 2 other vehicles. The other buyers already paid the insurance of their their items so we are waiting for you to pay it. The cost of the insurance is $1,400.00 USD, which is 100% refundable. You will receive this payment along with the vehicle, also in case you won't be satisfied with your item you`ll get all your money back ( initial payment + insurance payment ). We hope that you understand that is very important to insure the vehicle during the transportation.
You have to make the payment using the same payment method and the same agent details.
We are waiting for your payment confirmation as soon as possible so the shipping process can continue. Once again, you will receive your money back when you will receive the item. The item was valued with $7,300.00 USD more than the price that you agreed with the seller so if an accident happens you will get
the extra money (initial payment plus $7,300.00 USD).Sincerely,Google Wallet Department
© 1996-2013, Google.com, Inc. or its affiliates
This was the last email I recieved from Google Wallet or Diane M. Barton