Online Consulting Group LLC POB
Queja 280219 Detalles

Online Consulting Group LLC
PO Box 912644
St George UT 84791
Email: [email protected]
Phone: 888-807-6954/855-231-6125

After ordering the Max Garcinia Burn as a free trial, I noticed that my account had been debited $148.95. When I called the phone number associated with this transaction on my account statement (855-623-5263), I spoke with a woman who told me to simply ship back all unopened product with the RMA she provided and a refund would be issued within 5 business days after they received my return. The address she provided me with was Online Consulting Group, LLC. PO BOX 910644 St George, UT. I followed her instructions the very next day, confirmed through USPS tracking that the item was delivered, and waited the 5 business days.
As of today, I have yet to receive my refund. I called the number once more and spoke to a man named Jules who first requested that I provide the tracking number, which luckily I was able to. He put me on hold only to come back and tell me that I needed to wait another 5-7 business days because my return was still being processed. After I asked several probing questions, he states that there may be an issue with my package because it would have otherwise been processed by now. When I ask to speak with a supervisor, he tells me that none are available. When I tell him that I would wait, he says that he cannot keep me on the phone for that long. I then ask him to find out what is wrong with my package and he says that he cannot do that either because the returns department is closed. I continue to request a supervisor and then he tells me that they are all in a meeting. He kept telling me to call back in a few days and everything should be resolved, but while on the phone with him I searched the internet and found sooooo many complaints with the BBB and other scam sites. I was NOT going to just wait a few more days, and then a few more like so many other victims had described in their complaints.

After spending 45 mins on the phone with him, going in circles without any resolutions, requesting a supervisor all the while, he finally puts me on hold to go find someone who will be able to help me. A woman gets on the phone and as soon as I begin to explain my issue she hangs up on me. I call right back and the representative who answers is rude, offensive, denies me help and then he hangs up on me! Twice I was hung up on by this company! When I call right back for the third I receive an automated message that states that the office is now closed.

I will be filing a chargeback alongside complaints with the BBB, the Attorney General, the Federal Trade Commission and anyone else who will hear me out. This company is a SCAM and I will do my best to make it known in hopes of saving others from becoming a victim of this company.