Swarovski, Marina Bay Sands, Singapore
Queja 280321 Detalles

My email id - (Personal Information Removed)
I am deeply pained and hurt with my shopping experience at Swarovski - singapore. I am writing this grievance immediately 1 day after my purchase. I made purchase on 12th Oct-9PM, revisited the store on 13th Oct(immediately next day) to exchange/upgrade but all in vain. FYI- I made this purchase in singapore where i visted for few days only. I will be returning back to India on 16th Oct- wednesday.
Here are the complete details
I had visited Marina Bay Sands, singapore shop for purchase of solitare earings/pendant. The sales person dint understand clearly what i needed only showed me 2 peices on my request and then got engaged with another client. I choose one myself from display and paid for it. As soon as I paid I found another solitare which was
not shown to me earlier. Meanwhile my 2 year old son tear the cover of my buy. The manager saw it and i missed seeing it. I requested the manager zanion that If I purchase other new set, would she allow me ?. She agreed but asked me to do that immediately as it was already 9 PM and not after I leave the store. In such a hurry i was confused and i thought of going with the set i had picked earlier but as soon as i came back home i was not comfortable with not upgrading to new set. The very next day i went to store again; I had not even opened the set by then. The store manager was on leave on that day and on my request of upgrading the set to the staff
- they said upper cover is torn so it requires talking to zanion who sold it...and helped me speak to same lady cum store manager - zainon. Zanion's tone and way of
talking changed now. she was not ready to listen and to be accomodative at all . I told her it was in same state yesterday when i was in shop when she had agreed to change it and after that we never even opened it. she said yes - but only if you could have made that decision last night @ 9 PM itself. I am deeply hurt the way customers are treated here and no reasoning and understanding of situation of customer. I told her that I dint come back after couple of days!! instead came back to the store within couple of hours. She couldnt judge between genuine and non-genuine cases! The store managers role as i understand is to handle tough situations
otherwise what is difference between store mnanager/general staff. also, i fail to understand change of tone after we(customers) have paid money!! -Hope in first place the store should have understood what i was looking to buy and then understanding that why the customer is comign back within few hours time. I am deeply hurt by all this. Being genuine at my actions i am writing on 13th oct - immediately 1 day after my purchase on 12th Oct. The box is lying with me unopened.
To clarify now - I was looking for buying solitare which i cant afford in diamonds!
Here are details of my buy
pendant/earing-1807339- 210 singapore dollars.
Can I expect you to kindly upgrade my purchase (pendant/earing)to 1800045 (pendant) and 1800046 (earing) - cost 262 singapore dollars. I can pay the required balance
of 52 singapore dollars.

If i do not hear back in 1 month from today - i was return this purchase back to swarovski showroom for FREE, unopened as in current state. At least that will make me feel that i was not too helpless in the situation.
FYI - i am in singapore these days and would be returning to india on wednesday - 16th oct. It was most painful shopping experience in singapore/swarovski. Hope to see customer experience and respect if any!