AirBNB
Queja 283063 Detalles
- Fecha cuando ocurrió 10/23/2013
- Daños Reportados: $2,400.00
- Nombre de Usuario: AirBNB
- Correo Electrónico: [email protected]
- Ubicacion No information available
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Initially we tried to make a booking via airbnb using a credit card on their website. This transaction was voided by Airbnb and the booking fell through. If Airbnb suspected or found out that the host was a fraud, they should have warned us , but they didn't.
As we had already had contact with the host, they offered an alternative accommodation. We were led to believe that Airbnb changed its payment system from using credit cards to bank to bank transfers. Consequently we were given bank details to make a full payment for reservering a chalet in Chamonix for February 2014. We made the bank-to-bank transfer but discovered quickly after that we have been suspect to a fraud/scam.
We contacted AirBNB but they say it is outside their system and there is nothing they can do about it. They should be very worried that there are people (ab)using their website/logo/company details.
What can we try to do to reclaim our money?
- Anonymous SBID #5c81e02da2
- Publicado 10/26/2013
Comentarios
- MR SBID #5c81e02da2
- Publicado 10/28/2013
- I have exactly the same experience unfortunately we fell for the same scam. My host was called Ruth O. In the process that you described above (exact copy of ours), Airbnb removed the host, I have emailed statement from their customer service that' they removed Ruth because they suspected fraud and had complaints from other users. This happened on Monday 21st October, two days BEFORE we made the Barclays Bank transfer on Wednesday 23rd October. Airbnb has records of the Airbnb customers who are contacting the fraudulent host but they fail to inform their own customers. This is in stark contradiction with keeping their customer safe. Also a day AFTER we discovered the fraud I found another fraudulent offer. I highlighted this to Airbnb. I am amazed they could not detect this fraud themselves. It took them a good twelve hours to remove the host (Fondation Opera). This was the SAME party with the SAME Barclays email account. I engaged trying to keep the Barclays account open (Barclays Internet fraud only works Monday to Friday!) while Barclay recovers the money. I am hopefull but probably this is expensive wishful thinking. If you have been defrauded under any of the above two host names. We should combine our communication on this site and compare the customer service reactions (Seamus from Airbnb). This may strengthen the case that Airbnb KNOWS about fraudulent hosts, has access to Airbnb customers interacting with these hosts and would be able to contact these customers to warn them (like your bank, google and yahoo do if they suspect suspicious transactions). In my case this would have prevented the transfer of the money. Also the fact that Airbnb has removed both hosts means they know fraud ORIGINATES. from their site. The fact that the trap happens off site (with Airbnb mail accounts, logos, visual properties and Airbnb named bank accounts ) is not relevant. They know about an ongoing scam but fail to alert their customers! Plse reply here so we can compare
-
- thumb up
- 0
- thumb down
- 0
- flag
- MR SBID #5c81e02da2
- Publicado 10/28/2013
- This comment has been deleted by the Moderator for Terms and Conditions.
Similar User Submitted Complaints ▼
AirBNB Queja 354645 for $400.00
-
We paid the full cost of renting (or rather, trying to rent) a condo in Toronto. After delays -...
-
Anonymous
- Publicado el 11/11/2016
¿Tiene una queja?
Añadir una queja y correr la voz. Quejas de alto volumen tienen una mejor oportunidad para recuperar su dinero. Presentar un informe y unir fuerzas con otras personas como usted!
Presente Una Queja AhoraResumen del Perfil de la Empresa
EstadÌsticas de la Empresa
- Queja Contra AirBNB
- Quejas Presentadas: 55
- Daños Reportados: $274,861.03
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.